Sales Surveillance Sr. Analyst - Assistant Vice President

Citi; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Citi is seeking a Sales Surveillance Sr. Analyst - Assistant Vice President in New York. This role involves executing surveillance activities with a strong emphasis on data quality and regulatory compliance. Candidates must have over 8 years of experience in control, compliance, or risk management in the banking sector.

The ideal applicant will possess excellent analytical and time-management skills, along with proficiency in Microsoft Office. Citi is an equal opportunity employer.

Qualifications

• 8+ years experience in control, compliance, risk or regulatory management in the banking or credit card industry.
• Strong organization and time-management skills with ability to produce high-quality work.
• Excellent written and oral communication skills to articulate issues.

Responsibilities

• Execute assigned surveillance activities according to productivity standards.
• Ensure data capture quality and timely assessment execution.
• Engage in identification, escalation, and investigation of potential ethics issues.

Skills

Control management

Compliance knowledge

Risk assessment

Analytical skills

Decision-making

Time management

Microsoft Office proficiency

Job description

Sales Surveillance Sr. Analyst - Assistant Vice President

Location: Chennai, Tamil Nadu, India

Job Responsibilities

• Execute assigned surveillance activities according to published productivity standards and deliver prompt, thorough, objective, and accurate analysis, and dispositions.
• Ensure overall data capture quality and timeliness, especially in description and classification of risks, supporting evidence, motivation determinations and matter lifecycle statuses.
• Manage production to service level agreements to ensure timely assessment execution and reporting of risks within the business area under surveillance. Maintain and apply a strong working knowledge of the consumer financial products and services sales environment, including product design, scorecard and compensation, promotions, and campaigns. Proactively recognize these elements as behavior influencers in risk assessment activities.
• Make use of data and information from varying systems, repositories, and documents to develop a thorough understanding of the business area under Surveillance, including analysis and identification of trends, anomalies, outliers, red‑flags and risks.
• Engage in the use of computer‑assisted assessment tools and techniques to drive high efficiency and effectiveness in surveillance processes.
• Participate in the identification, escalation, investigation, and discussion of potential ethics issues, identify possible risk mitigation actions, and coordinate engagement with owners and stakeholders for substantiated matters.
• Develop and maintain effective relationships with oversight, business, and functional management to ensure a clear understanding of identified and substantiated risks, causes, potential solutions, and required actions.
• Influence management in the development of effective and sustainable corrective action and remediation plans as applicable and maintain oversight of corrective actions and remediation plan status to completion.
• Collaborate with and provide support to additional oversight programs and projects as required by the business.
• Work issues/projects as assigned to support improvements.
• Ensure a culture of accountability, integrity, and respect.

Qualifications

• 8+ years of prior experience in control, compliance, risk or regulatory management in the banking or credit card industry.
• Thorough understanding of a sales environment, including key behavior drivers and motivating factors.
• Strong organization and time‑management skills with the ability to produce high‑quality work under rigid time constraints.
• Excellent analytical and critical thinking ability and strong decision‑making skills to assess and dimension inherent risk and materiality of issues identified and associated required corrective or remediation actions.
• Ability to work through ambiguity and piece together data points and information in a cohesive and logical manner to assist in reaching conclusions.
• Experience using Microsoft Office tools – Excel, PowerPoint, Word, and SharePoint.
• Excellent written and oral communication skills with demonstrated ability to clearly articulate issues.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.