Sales Support Team Lead

The Hartford; Wayne (PA); On-site; USD 65,000 - 85,000; Full time

Job summary

The Hartford in Wayne, PA is seeking a Sales Support Analyst to lead the Advisor Support Team (AST), ensuring efficient, accurate responses and scalable processes. The role partners with the ASC Manager to drive execution and develop team capabilities.

You will oversee workflows, deliver targeted training on Salesforce and internal tools, and coach peers to raise service quality and reduce handle time. This is a hands-on leadership position within a premier insurer.

Qualifications

• 3+ years of ASC, client service, or related operational experience.
• Experience mentoring or training peers preferred.
• Proficiency in Salesforce and advisor support tools.
• Strong communication, organization, and problem-solving skills.
• Ability to manage workflows and drive execution.

Responsibilities

• Operational oversight of advisor inquiries and internal requests.
• Lead onboarding and ongoing training for Salesforce and tools.
• Drive execution of key projects and process improvements.
• Coordinate team priorities and manage coverage.
• Support hiring, onboarding, and development as backup to ASC Manager.

Skills

Communication

Organization

Problem-solving

Mentoring peers

Operational experience

Tools

Salesforce

Advisor support tools

Job description

Sales Support Analyst - 87PR6E We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Overview The Sales Support Team Lead role is designed to enhance the efficiency, consistency, and scalability of the Advisor Support Team (AST) by providing on-team leadership that supports daily execution, training, and operational coordination. This individual will serve as a strategic partner to the ASC Manager, working collaboratively to drive execution, strengthen team performance, and ensure consistent delivery of key priorities.

Position Summary As AST responsibilities continue to expand, this role provides centralized oversight of workflows, strengthens service consistency, and ensures ownership of team initiatives and development efforts. The ASC Team Lead introduces structure and accountability to support a more efficient and scalable operating model.

Key Responsibilities

• Operational Oversight: Ensure timely, accurate, and high-quality handling of advisor inquiries and internal requests
• Training & Development: Lead onboarding and ongoing training (Salesforce and internal tools); coach team members to improve efficiency and reduce AHT
• Project Leadership: Drive execution of key projects, initiatives, and process improvements
• Team Coordination: Align team priorities, manage coverage, and maintain internal resources
• Leadership Support: Act as a backup to the ASC Manager; support hiring, onboarding, and development

Qualifications & Experience

• 3+ years of ASC, client service, or related operational experience
• Strong performance record with service quality and accuracy
• Experience mentoring or training peers preferred
• Strong communication, organization, and problem-solving skills
• Ability to manage workflows and drive execution
• Proficiency in Salesforce and advisor support tools

Licensing

• Series 7 license strongly preferred (or willingness to obtain)
• Series 63 license strongly preferred (or willingness to obtain)

Expected Impact

• Improved service consistency and faster response times
• Increased efficiency and reduced handle time
• Faster onboarding and stronger system proficiency
• Enhanced execution of initiatives
• More structured and scalable team model

Strategic Value

This role strengthens AST’s operating model by introducing dedicated leadership within the team without adding an additional management layer. It serves as a bridge between individual contributor and leadership, creating a path for future advancement.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $65,000 - $85,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits

Every day, a day to do right. Showing up for people isn’t just what we do. It’s what we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.