Sales Support Specialist – Vela

Seaman Paper; Leominster (MA); Remote; USD 55,000 - 60,000; Full time

Job summary

Seaman Paper Co. is seeking a proactive Sales Support Specialist – Vela to bolster our global sales team from a remote US location.

You will manage inbound leads, maintain Salesforce records, coordinate RFIs/RFQs, and support product samples and documentation. The ideal candidate has experience in sales support or coordination, strong Excel skills, and comfortable collaborating with internal teams across departments.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Previous experience in sales support, sales coordination, customer service, or similar roles.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
• Strong communication, organizational, and multitasking abilities.

Responsibilities

• Manage inbound leads from Vela.eco, trade shows, and other sources with timely follow-up.
• Maintain accurate customer, contact, and opportunity records in Salesforce.
• Own order and inventory reporting for Vela USA.
• Prepare and coordinate RFIs/RFQs, artwork proofs, sales agreements, and customer documents.
• Coordinate product sample requests and shipments with proper documentation.

Skills

Sales support

Salesforce

CRM

Excel

Education

Bachelor's degree

Tools

Salesforce

Job description

Location: Remote (East Coast preferred)
Department: Sales
Employment Type: Full-Time
Compensation: $55,000-60,000 per year

Support Global Sales. Strengthen Customer Relationships. Help Advance Sustainable Packaging.

Why Join Seaman Paper?

At Seaman Paper, we're more than a paper company. We're a global leader in specialty paper and sustainable packaging solutions driven by innovation, long-term partnerships, and environmental responsibility.

As a family-owned company with operations across North America, Europe, and Asia, we combine stability with a forward-thinking mindset. Our employees help create innovative paper-based alternatives that reduce reliance on single-use plastics, improve sustainability, and support customers worldwide.

Through Vela, you'll have the opportunity to contribute to the growth of sustainable packaging solutions while working with a global sales team and supporting customers across different markets.

Innovate. Grow. Make a Difference. Join Seaman Paper.

About the Role

Seaman Paper is seeking a proactive and detail-oriented Sales Support Specialist – Vela to support our global sales team and help deliver a consistent, organized experience for customers and sales management.

This role provides day-to-day operational and administrative support throughout the sales process. Responsibilities include managing inbound leads, maintaining customer and opportunity information in Salesforce, preparing sales materials, coordinating product samples, analyzing and submitting requests for information and quotations (RFIs/RFQs), and maintaining order and inventory reporting for Vela USA.

The ideal candidate is organized, communicative, comfortable managing multiple priorities, and interested in developing a career in sales operations and sustainable packaging.

What You'll Do

Manage inbound leads from Vela.eco, trade shows, and other sources, ensuring timely follow-up and accurate tracking.

Maintain accurate and up-to-date customer, contact, and opportunity records in Salesforce.

Own the order and inventory reporting function for Vela USA.

Support the preparation and coordination of sales materials, including RFIs, RFQs, artwork proofs, sales agreements, and other customer‑specific documentation.

Review and coordinate RFIs and RFQs with Seaman Paper's global operations team.

Coordinate product sample requests and shipments, ensuring accurate documentation and timely delivery.

Generate CRM reports and track key sales performance indicators (KPIs).

Assist sales management with Salesforce activities, follow-ups, and general administrative needs.

Customer & Account Support

Serve as a point of contact connecting customers, inside sales, sales management, and internal operations teams.

Provide timely responses to customer and internal inquiries.

Assist account managers with lead tracking, opportunity management, and sales pipeline updates.

Help ensure customer information, sales materials, and follow-up activities are organized and communicated accurately.

Work closely with customer service and logistics to support customer needs and resolve day-to-day issues.

Special Projects & Team Collaboration

Support special projects, including new product launches, sales initiatives, and process improvements.

Assist with the preparation and coordination of trade shows, workshops, and other customer-facing events.

Collaborate with internal teams across sales, customer service, logistics, and global operations to support business needs.

Take on additional administrative and project-related responsibilities as needed.

Who We're Looking For

Education: Bachelor's degree in Business Administration, Sustainability, Marketing, or a related field preferred. Equivalent professional experience will also be considered.

Experience: Previous experience in sales support, sales coordination, customer service, sales administration, or a similar role preferred.

Technical Skills: Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint. Experience with Salesforce or another CRM platform is a plus.

Communication: Strong written and verbal communication skills, with the ability to work effectively with customers and internal teams.

Organization: Strong attention to detail and the ability to manage multiple priorities, deadlines, and follow-up activities.

Problem-Solving: A proactive approach to identifying issues, organizing information, and helping keep sales activities moving forward.

Teamwork: Comfortable collaborating with colleagues across different departments and working in a global environment.

Additional Experience That Would Be a Plus

Familiarity with sustainable packaging, paper products, or related manufacturing industries.

Experience supporting customers or sales teams in the apparel, footwear, or consumer products industries.

An interest in sustainability and developing alternatives to traditional single‑use plastic packaging.

This is a remote position based within the United States. The role requires regular communication and collaboration with colleagues across different departments and global locations. Occasional travel may be required for trade shows, workshops, or business meetings.

Work Authorization

Applicants must be authorized to work in the United States.

Equal Opportunity Employer

Seaman Paper is an Equal Opportunity Employer. We are committed to providing a workplace where employment decisions are based on qualifications, skills, experience, and business needs.

This job description is not intended to be a comprehensive list of all duties, responsibilities, and activities required of the employee. Duties, responsibilities and activities may change at any time based on business needs.