Sales Support Specialist - Remote

MedStar Health; Georgia (VT); Remote; USD 41,000 - 55,000; Full time

Job summary

Une entreprise respectée dans le domaine des garanties recherche un Claims Advocate Sales Support Specialist pour gérer des réclamations complexes et offrir un service à la clientèle exceptionnel. Le candidat idéal aura une expérience de 3 à 5 ans, de fortes compétences en communication et une capacité à résoudre des problèmes complexes dans un environnement dynamique. Vous jouerez un rôle clé en maintenant des relations avec différents parties prenantes tout en pilotant des initiatives innovantes.

Qualifications

• Expérience en service client entre 3 et 5 ans.
• Excellentes compétences en communication écrite et orale.
• Compréhension fondamentale de l'industrie des garanties de maison.

Responsibilities

• Gérer un volume élevé de demandes de réclamation.
• Maintenir des relations avec les courtiers et les agents.
• Expliquer les termes et conditions des options de réclamation.

Skills

Communication écrite

Service à la clientèle

Pensée critique

Analyse

Gestion du temps

Education

High School diploma or equivalent

Some college preferred

Tools

Microsoft Word

Outlook

Access

Job description

Claims Advocate Sales Support Specialists resolve highly complex claims escalated from the normal claims channel.

What You'll Do:

• Investigate, analyze, and respond to highly complex claims from various sources, including management, corporate offices, and escalated claims from other lines of business.
• Manage a high volume of claims, resolving multiple customer inquiries simultaneously.
• Answer incoming calls, chats, emails, and voicemails from customers and contractors according to guidelines; provide assistance with inbound call volume and back-office work as needed.
• Manage an assigned caseload for expedited handling and closure.
• Maintain relationships with Brokers, Sales Field, and Homeowners related to claim activity.
• Explain terms and conditions of claim options, including denials, cash outs, replacements, reimbursements, outside reimbursements, and process payments.
• Pilot innovative company initiatives.
• Represent as a Subject Matter Expert.

What You'll Bring:

• High School diploma or equivalent required; some college preferred.
• 3-5 years of previous customer service experience.
• Ability to handle complex claims effectively.
• Excellent oral and written communication skills.
• Basic mechanical, technical, and contract knowledge, with expected growth over time.
• Exceptional customer service skills.
• Critical thinking, analytical, and investigative skills.
• Proficiency in Microsoft Word, Outlook, and ability to navigate through Access.
• Fundamental understanding of the home warranty industry.
• Ability to maintain composure in escalated conversations.
• Effective time management skills.

Salary Range:

$41,225 - $54,975

This is an estimate based on the time of posting and may vary depending on experience, skills, and location.

What We Offer:

We embrace individuality, support diversity, and foster an inclusive workplace. Our People First Culture celebrates diversity, equity, and inclusion, encouraging you to bring your whole self to work. First American is an equal opportunity employer.