Sales Support Specialist (Mobile Devices)

Assurant, Inc.; Lewisville (TX); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Assurant, Inc. in Lewisville, Texas is seeking a Sales Specialist to support the sales team through business growth and delivering exceptional customer experience.

You will handle administrative duties, monitor payments, order status, and serve as a main contact for portfolio customers by phone and email. This hybrid role requires collaboration with cross-functional teams, participating in process improvements, and covering for PTO to ensure continuity of service.

Qualifications

• 3+ years in sales support, customer service or admin roles preferred.
• Experience with supply chain, reverse logistics or mobile devices is desirable.
• Proficiency in MS Office, especially Excel.

Responsibilities

• Provide comprehensive administrative support to sales staff and follow up on payments, returns, and orders.
• Act as primary contact for portfolio customers via phone and email, building relationships.
• Shadow sales professionals to learn strategies and best practices.
• Collaborate with internal teams to resolve issues and support objectives.
• Distribute marketing emails, announcements, and NPS/CX surveys; cover for PTO when needed.
• Maintain accurate records of customer feedback and sales activities.
• Participate in continuous improvement initiatives to boost sales effectiveness.

Skills

Excel

MS Office

Verbal & written comms

Relationship building

Time management

Adaptability

Self-motivated

Cross-functional collaboration

Education

Bachelor's Degree (preferred)

Tools

MS Office Suite

Job description

The Sales Specialist is a dynamic, customer-facing role responsible for supporting the sales team through business growth and development, optimizing the sales process and delivering exceptional customer experience. This position is a valued partner in the sales team who will aid in driving revenue by expertly managing sales processes and facilitating seamless customer interactions. Sales Specialists will gain exposure to the sales function through shadowing and hands-on learning, positioning themselves for future growth within the organization.

This is a hybrid role that requires working at the Lewisville facility 2-3 days a week, Monday through Friday, from 8AM to 5PM.

What will be my duties and responsibilities in this job?

• Deliver comprehensive administrative support to sales staff, including:
  • Proactively following up on outstanding payments, return requests, and order status to ensure a seamless customer experience
  • Serve as a primary point of contact for portfolio customers, engaging in direct communication via phone and email with a broad buyer base, building strong relationships and understanding client needs
• Shadow experienced sales professionals to deepen understanding of sales strategies and best practices
  • Uphold Assurant policies and guidelines, demonstrating integrity and professionalism in all interactions
  • Collaborate proactively with internal cross-functional teams to resolve issues and support business objectives
• Distribute marketing emails, sales announcements, and NPS/CX surveys to drive engagement and awareness
  • Provide coverage for team members during Paid Time Off (PTO), ensuring continuity of service
• Maintain accurate records and documentation of customer feedback, sales activities, priorities, projects, and buyer data
• Participate in and document continuous improvement initiatives to enhance sales effectiveness and operational efficiency

What are the requirements needed for this position?

• 3+ year of experience in sales support, customer service, or administrative roles preferred
• Supply chain, reverse logistics or mobile device experience is desired.
• Proficiency in MS Office Suite, with advanced skills in Excel
• Outstanding verbal and written communication abilities
• Strong relationship-building skills and a customer-centric mindset
• Exceptional planning, organization, and time-management capabilities
• Adaptability and resilience in a fast-paced, evolving environment
• Self-motivated, innovative, and proactive approach to work
• Willingness to work extended hours, including nights and weekends, as business needs dictate
• Professional demeanor with the ability to interact effectively across diverse groups, including executives, managers, customers, and subject matter experts
• Analytical thinking and problem-solving skills, with the ability to synthesize information from multiple sources and translate it into actionable steps
• Bachelor’s Degree (preferred)
• Project management or Lean Six Sigma experience (desired)

What other skills/experience would be helpful to have?

• Bachelor´s Degree
• Project management or Lean Six Sigma experience

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