Sales Support Specialist (Mid-Atlantic)

Biodesix; Richmond (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short/Long-Term Disability insurance

Life Insurance

120 hours of annual vacation

72 hours of paid sick time

11 paid holidays + 3 floating holidays

Employee Assistance Program

Voluntary Benefits

Employee recognition program

Job summary

Biodesix is seeking a Sales Support Specialist (Mid-Atlantic) based in Richmond, VA, with extensive travel across the Western US to support field sales and provider relationships. The role involves partnering with leadership to expand awareness and adoption of Biodesix diagnostic solutions, and maintaining strong account engagement.

You will support onboarding, education, and training for new accounts, manage CRM records, and ensure consistent test utilization while traveling 90–100% as required.

Qualifications

• Bachelor’s Degree required.
• 0–3 years of sales or healthcare experience preferred.
• Valid US driver’s license and willingness to travel across the Western US.
• Strong communication, organization, and problem-solving skills.
• Ability to adapt quickly and build rapport with provider groups.

Responsibilities

• Collaborate with Area and Regional leadership and field sales representatives to expand awareness and adoption of Biodesix diagnostic solutions.
• Provide field coverage in open or high-need territories across the Western US, ranging from four weeks to three months at a time.
• Create and maintain strong relationships with healthcare providers to ensure consistent test utilization and exceptional customer experience.
• Support onboarding, education, and training for new accounts to promote smooth implementation and sustained engagement.
• Identify and address risks to account retention, providing timely solutions that reinforce long-term partnerships.
• Deliver high-quality communication and support during transitions or staffing gaps, ensuring continuity of service.
• Maintain detailed CRM records, manage pipeline activities, and communicate account updates proactively.
• Represent Biodesix at meetings, training sessions, and local events as needed.

Skills

Communication skills

Organization

Problem solving

Relationship building

Adaptability

Education

Bachelor’s Degree

Job description

Position: Sales Support Specialist (Mid-Atlantic)

Location: Richmond, VA

Job Id: 845

# of Openings: 1

SALES SUPPORT SPECIALIST (Mid-Atlantic)

Territory Coverage: This territory spans the Mid-Atlantic, including Delaware, Maryland, Washington, D.C., West Virginia, Virginia, and North Carolina. Candidates must reside within the territory and have convenient access to a major airport. Frequent travel throughout the region is required, including regular driving and overnight travel, to effectively support customers and build strong provider relationships across this broad geography.

ABOUT US: Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.

Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.

Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.

For more information, please visit www.biodesix.com.

THE ROLE:

We’re seeking a driven, adaptable Sales Support Specialist (SSS) to provide critical field coverage across the Western US. This is a travel-intensive deployment role supporting territories that need short-term or extended coverage due to openings, growth, or high volume.

You will partner closely with Area and Regional leaders and support field sales representatives in strengthening provider relationships, maintaining high utilization of Biodesix lung diagnostic solutions, and driving adoption in new and existing accounts.

If you enjoy fast-paced environments, jumping into new markets, and building relationships quickly, this role offers meaningful impact across multiple regions.

TRAVEL REQUIREMENT:

This is a field-first role designed for someone who is comfortable living on the road for extended periods and requires 90 to 100 percent travel within the Mid-Atlantic, with occasional support elsewhere in the US. Biodesix covers all travel related expenses.

WHAT YOU’LL DO:

• Collaborate with Area and Regional leadership and field sales representatives to expand awareness and adoption of Biodesix diagnostic solutions.
• Provide temporary or ongoing field coverage in open or high-need territories across the Western US, ranging from four weeks to three months at a time.
• Create and maintain strong relationships with healthcare providers to ensure consistent test utilization and exceptional customer experience.
• Support onboarding, education, and training for new accounts to promote smooth implementation and sustained engagement.
• Identify and address risks to account retention, providing timely solutions that reinforce long-term partnerships.
• Deliver high-quality communication and support during transitions or staffing gaps, ensuring continuity of service.
• Maintain detailed CRM records, manage pipeline activities, and communicate account updates proactively.
• Represent Biodesix at meetings, training sessions, and local events as needed.

WHAT YOU’LL BRING:

• Bachelor’s Degree required
• 0 to 3 years of sales or customer-facing healthcare experience preferred
• Valid US driver’s license and ability to travel extensively across the Western US
• Comfort with regular flights, multi-day trips, and extended time in assigned territories
• Strong communication, organization, and problem-solving skills
• Ability to adapt quickly to new environments and build rapport with diverse provider groups
• Curiosity, resilience, and a passion for supporting better patient outcomes
• Ability to balance autonomy with collaborative teamwork across multiple regions

WHAT YOU’LL GET:

• $70,000- $80,000 base + Monthly commission based on sales target achievement
• Discretionary Bonus opportunity
• Comprehensive health coverage: Medical, Dental, and Vision
• Insurance: Short/Long Term Disability and Life Insurance
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays + 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program

Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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