Sales Support Specialist I

Cypress HCM; New York (NY); On-site; Full time

Job summary

A leading company is seeking a Sales Support Specialist I to assist Account Executives in managing sales orders and ensuring seamless campaign execution. The ideal candidate will have a background in hospitality, marketing, or sales support, with strong organizational and communication skills. This role offers a dynamic work environment where attention to detail and a proactive approach are essential. Join a collaborative team dedicated to delivering exceptional service in the fast-paced broadcast media industry.

Qualifications

• Recent college graduates with relevant internships or part-time experience encouraged to apply.
• Strong interpersonal and communication skills; ability to engage with a wide range of personalities.

Responsibilities

• Assist Account Executives in preparing sales orders and monitoring client accounts.
• Generate reports to troubleshoot and resolve order discrepancies.
• Maintain operational efficiency of agency orders through approvals and tracking.

Skills

Communication

Organization

Attention to Detail

Teamwork

Adaptability

Education

Recent College Graduate

Tools

Microsoft Excel

Job description

We are seeking a highly organized, detail-oriented, and client-focused individual to join our team as a Sales Support Specialist I. This role supports Account Executives in the end-to-end management of sales orders and ensures seamless campaign execution across departments. Ideal candidates have a background in hospitality, marketing, or sales support, and are passionate about delivering exceptional service in a fast-paced, dynamic environment.

Responsibilities:

• Assist Account Executives (AEs) in preparing sales orders and monitoring client accounts
• Maintain operational efficiency of agency orders through approvals, tracking of linear commercial inventory, movement requests, allocations and ADUs (audience deficiency units) within the sales system Wide Orbit
• Makegood any commercials that did not air into future weeks in Wide Orbit
• Daily contact with Traffic and Pricing & Inventory to ensure flawless execution and delivery of agency orders
• Ensure client restrictions are upheld by confirming client DNA (Do Not Air) lists are being followed by Traffic as well as commercial separation
• Monitor/track and regularly report on client impressions working with multiple departments to make any adjustments needed to ensure orders deliver and bill in full
• Generate reports to troubleshoot and resolve order discrepancies
• Work directly with Finance to help clear billing issues by generating paperwork and submitting billing discrepancies
• Maintain client database and account list

Requirements:

• Recent college graduates with relevant internships or part-time experience are encouraged to apply.
• Background in hospitality, marketing, or customer service; experience in client-facing roles strongly preferred.
• Proficiency in Microsoft Excel (basic filters, formulas, sorting, data entry, and simple analysis).
• Strong interpersonal and communication skills; ability to engage with a wide range of personalities and professional levels.
• Quick learner with adaptability to proprietary systems and a fast-changing work environment.
• Team-oriented mindset with a willingness to support others and contribute to a collaborative culture.
• Strong attention to detail, organization, and a proactive approach to solving problems.

Compensation:

• Up to $27.59/hr. (W2)

Req# VIAJP00001328

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Industries

  Broadcast Media Production and Distribution, Entertainment Providers, and Travel Arrangements

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