Sales Support Specialist 1

Supermicro; San Jose (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus and equity award programs

Job summary

Supermicro is seeking a Sales Support Specialist to assist a sales team with customer orders, provide product information, and support account maintenance. You will liaise across departments and manage daily clerical tasks, data entry, and reporting.

The role includes ensuring timely order processing and strong customer service relationships. Ideal candidates have 5+ years in sales support, AA degree (Bachelor's preferred), and strong Excel/Word skills.

Qualifications

• AA degree required, Bachelor’s preferred.
• At least 5 years of direct, related sales support experience.
• Experience in data entry, scheduling production and tracking orders.
• Excellent communication via phone, email and written form.
• Strong problem solving, customer service and organizational skills.
• Proven track record of meeting or exceeding targets.

Responsibilities

• Maintain sales accounts and provide technical and administrative product information.
• Monitor inventory and follow up ETA with purchasers.
• Liaise between sales, purchasing, production, procurement and logistics.
• Coordinate intra-company projects between sales and non‑sales departments.
• Enter, monitor and communicate order status with clients; handle credit issues and returns.
• Develop positive customer relationships and produce daily client reports.
• Provide back-up support for supervisor and team members.

Skills

Sales support

Customer service

Communication skills

Data entry

Organizational skills

Problem solving

Order processing

Education

AA degree

Bachelor's degree

Tools

Excel

Word

MS Office

Data entry software

Job description

Job Req ID: 29482

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro's Sales Support team is looking to add a dynamic Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Essential Duties and Responsibilities:

• The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Be back-up for the supervisor and team members
• Additional duties per supervisors request

Qualifications:

• * AA degree required, Bachelors degree is preferred
• * At least 5 years of direct, related sales support experience
• * Experience in data entry, scheduling production and tracking orders
• * Possesses strong professional communication skills including: phone, written/E-mail and presentation
• * Experience in customer service and dealing with clients directly, must have problem solving skills
• * Consistent track record of meeting or exceeding assigned jobs
• * Must possess strong computer skills with word and excel
• * Organizational skills a must

Salary Range

$75,000 - $85,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.