Sales Support Specialist

Banner Química, an IMCD company; Westlake (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Banner Química, an IMCD company, is seeking a Sales Support Specialist to assist the sales team with administrative tasks in a hybrid Westlake, Ohio setting. The role emphasizes accurate data entry, inventory and pricing coordination, and timely communication with customers.

The successful candidate will manage multiple tasks, maintain Excel records, and provide receptionist support on a weekly basis, contributing to smooth daily operations and customer satisfaction.

Qualifications

• High School Diploma with Equivalent experience.
• A minimum of 2 years administrative/customer service.
• Associate degree preferred.

Responsibilities

• Provide support to six to seven sales team members.
• Enter sample requests to principals and follow up on non-standard samples; verify data accuracy.
• Gather inventory information for sales team.
• Gather pricing information on product lines.
• Locate and forward documents needed for customers.
• Handle literature requests.
• Compose pricing letters/emails.
• Create action items and monthly sample reports.
• Maintain departmental Excel spreadsheets.
• Act as backup for Receptionist one day per week (phone/mail duties).

Skills

Sales support

Data entry accuracy

Inventory data

Pricing information

Document forwarding

Literature requests

Pricing letters

Action items

Excel spreadsheets

Reception backup

Education

High School Diploma or equivalent

Associate degree

Job description

Sales Support Specialist

IMCD US currently has an opening for a Sales Support Specialist. This role is based in our Corporate Headquarters in Westlake, Ohio. The Sales Support Specialist provides sole support to the sales team by performing a number of administrative tasks.

Company Background

IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today. Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.

Successful Candidates Will Be Responsible To

• Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner.
• Ability to multitask and switch focus quickly.
• Ability to think independently.
• Deadline-driven, detailed oriented, and conscientious.
• Strong attention to detail and organizational skills.
• Must possess good organizational skills and the ability to think strategically.
• Proficient with common computer programs, including Microsoft Office.
• Excellent written and verbal communication skills.

Skills

• Provides support to six to seven sales team members.
• Enters sample requests to principals and follows up on non-standard samples; Reviews and verifies data entered to ensure accuracy.
• Gathers inventory information for sales team.
• Gathers pricing information on products lines.
• Locates and forwards documents needed for customers.
• Handles literature requests.
• Composes pricing letters/emails.
• Creates actions items and monthly sample reports.
• Maintains departmental Excel spreadsheets.
• Backup for Receptionist once a week (phone/mail duties).

Required Qualifications

• High School Diploma with Equivalent experience.
• A minimum of 2 years administrative/customer service.

Desired Qualifications

• Associate degree.
• Experience in a fast-paced environment.

Competencies

• Business Acumen.
• Problem Solving/Analysis.
• Customer/Client Focus.
• Communication Proficiency.
• Teamwork Orientation.

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.

Position Type/Expected Hours of Work

This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.

Travel

Limited travel is expected for this position, approximately 10%.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.