Sales Support Specialist

Stemilt Growers LLC; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Short- and Long-term Disability insu

Flexible Spending Account (FSA)

Life insurance

Matched 401(k)

Paid holidays

Paid Time Off (PTO)

Performance Incentive Plan

Job summary

Stemilt Growers LLC is seeking a Sales Support Specialist to help process customer orders, verify details, and coordinate with production, logistics, and sales teams. The role emphasizes accuracy, communication, and responsiveness in a fast-paced environment.

You will maintain customer specifications, support order changes, and help ensure on-time delivery while collaborating across departments and handling inquiries with professionalism.

Qualifications

• Associate degree or equivalent; fast-paced environment experience preferred.
• Strong written and verbal communication skills.
• Proficient with Microsoft Outlook, Excel, Teams, Power BI; Oracle ERP a plus.
• High attention to detail, accuracy, and organization.

Responsibilities

• Review and verify order details, including purchase orders, pricing and shipping requirements.
• Enter and maintain customer orders in ERP systems with high accuracy.
• Monitor order status and communicate discrepancies to resolve issues.
• Coordinate with cross-functional teams to confirm availability and fulfillment.
• Serve as a bridge between Sales and Production, Transportation, and warehouses.
• Handle incoming calls, record messages, and route inquiries appropriately.
• Troubleshoot order-related issues and maintain accurate delivery instructions.
• Support occasional evening and weekend work as needed.

Skills

Strong written and verbal comms

Detail-oriented

Cross-functional collaboration

Problem solving

Education

Associate degree (A.A) or equivalent

Tools

Microsoft Outlook

Excel

Teams

Power BI

Oracle ERP

Job description

Stemilt’s Sales Support Specialist

a vertically integrated Company that brings wholesome and earth friendly products to families around the world, and the largest employer and pillar for the Wenatchee valley community, is looking to become a leading employer, not just in its home valley but, around Washington, and the world. If you are an open-minded, continuously learning individual that looks to push the limits, and is beyond ego… This Company is for you.

We are World Famous! Join us, you will love it here

Excellent communication skills, both written and verbal, a must.

Key Responsibilities

• Review and verify order details, including customer purchase orders, pricing, product availability, pack schedules, and shipping requirements.
• Enter, update, and maintain customer orders in internal ERP systems and databases with high accuracy and efficiency.
• Monitor order status across internal and external supply chain processes; proactively communicate discrepancies or issues and collaborate as needed to resolve them.
• Coordinate with cross‑functional teams to confirm product availability and address fulfillment challenges.
• Serve as a communication bridge between Sales and internal departments such as Production, Transportation, Shipping, and partner warehouses.
• Answer incoming calls, record accurate messages, and direct inquiries appropriately.
• Troubleshoot order‑related issues, including shortages, pack schedule conflicts, and shipping changes.
• Maintain accurate customer specifications, delivery requirements, and order instructions.
• Demonstrate flexibility by supporting occasional evening and weekend work as needed.
• Other duties may be assigned.

What we bring to your table:

benefits package that includes:

• Medical/Dental/Vision insurance
• Short- and Long-term Disability insurance
• Flexible Spending Account (FSA)
• Life insurance
• Matched 401(k)
• Paid holidays
• Paid Time Off (PTO)
• Performance Incentive Plan

An exciting opportunity to shape new performance standards, build knowledge, and open pathways for continued career growth

Qualifications

• Associate degree (A.A) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Experience working in a fast-paced environment preferred.
• Proficient in Microsoft Outlook, Excel, Teams, and Power BI; experience with Oracle ERP is a plus.
• Strong written and verbal communication skills.
• High attention to detail, accuracy, and organization.
• Enjoys creating clarity and solving problems in complex or ambiguous situations.
• Self‑motivated with a willingness to learn.
• Able to work effectively across multiple departments.
• Adaptable to change and shifting priorities.
• A desire to create strategy and design of an environment that creates a World Famous employee experience.
• Comfortable with verbal communications, in person, and via telephone.
• Ability to deliver high quality results with an exceptional transparent, consultative, and partnering attitude.
• A commitment to understand that change is the only constant and a practice of change with purpose, flexibility, and adaptability is a must.
• A desire to deliver an extraordinary experience at every interaction, in fact

Reports to

Sales Support Manager