Sales Support Specialist

Chromalox; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Chromalox, LaVergne Team in Tennessee, seeks a Sales Support Specialist to act as a liaison between sales teams, clients and production centers to increase efficiency and customer satisfaction. You will handle orders and administrative tasks related to processing, billing and document retention.

Requirements include 2-3 years in customer service or sales support, strong organizational and communication skills, and proficiency with Microsoft 365/Office and ERP systems.

Qualifications

• 2-3 years of customer service or sales support experience.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent verbal and written communication for client interaction.
• Proficiency with ERP systems and Microsoft 365 applications.

Responsibilities

• Review & monitor Sales Orders to meet shipments on time and maintain customer satisfaction.
• Resolve customer inquiries and complaints, and provide shipping updates.
• Monitor & support sales via all forms of inbound communication.
• Provide operations support and communicate expected ship dates.
• Maintain sales records and supply information for finance.
• Assist in resolving credit issues and invoice discrepancies.
• Cross-train and adapt to different workstations as needed.

Skills

Customer service

Sales support

Attention to detail

Communication

Tools

ERP

Microsoft 365/Office

Job description

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies. At Chromalox, we build advanced thermal technologies for the world’s most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry. We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs. Join us as we continue to provide solutions to our customers and the world!

The Role

As the Sales Support Specialist, you will join our Chromalox- LaVergne Team and act as a liaison between sales teams, clients and production centers to increase efficiency and customer satisfaction. Performs and participates in the efficient handling of customer orders, and administrative functions related to processing, billing and document retention.

Your Responsibilities

• Review & monitor Sales Orders striving to meet shipments on time and customer satisfaction
• Resolving customer inquiries, complaints, and providing shipping updates.
• Monitor & support sales via all forms of inbound communication
• General & specific operations support systematically maintaining and communicating expected ship dates
• Maintain sales records and provide appropriate information for finance.
• Participate in resolution of credit problems and invoice discrepancies.
• May be required to cross train and demonstrate competency in all essential job functions of the department working at different workstations as production needs require.

Requirements

• Experience: 2-3 years of customer service/sales support or related experience required
• Organization: Excellent attention to detail, ability to manage multiple tasks and prioritize workload to maintain efficiency
• Communication: Strong verbal and written skills for client interaction
• Software Proficiency: Microsoft 365/Office suite (Excel, Word, Outlook), Enterprise Resource Planning (ERP)
• Collaboration: Work closely with internal & external teams to meet customer requirements, complying with billing practices while resolving issues that arise

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment. Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.