Sales Support Specialist

Comfort Systems USA; Town of Crawford (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision, and Life Insurances

401(k) Plan with Roth IRA option

Generous Vacation, Holidays, and Sick Time

Job summary

A prominent HVAC services company is seeking a Sales Support Specialist to enhance client relationships and support business development. Candidates should have a background in customer service, strong communication skills, and a willingness to learn. The role involves account management and assisting sales cycles from initial contact to close, ensuring customer satisfaction and revenue growth.

Qualifications

• 1-2 years of related experience or an equivalent combination of education and experience.
• Ability to generate customer-facing documents such as proposals.
• Willingness to learn the mechanical trades.

Responsibilities

• Increase market share and boost retention among existing customers.
• Prospect for new opportunities outside the current customer base.
• Support the sales team with accounts receivable follow-up.

Skills

Customer service

Strong communication

Decision making

Organizational skills

Education

Bachelor’s degree or trade school preferred

Tools

Microsoft Office Suite

Job description

Riddleberger Brothers, Inc. is seeking a self‑motivated and detail‑oriented professional to join on our team as a Sales Support Specialist

We offer career opportunities that allow you to be part of a team and grow as an individual.

Please click the video below to hear from RBI team members about what they like most about their jobs, and what it’s like to build a career at RBI.

We offer you:

• Competitive pay
• Apprenticeship opportunities with a pathway to licensure
• Growth and development opportunities
• Discounts at major automotive, computer, and cell phone companies
• Employee referral incentives
• Available with certain positions, where necessary/required:
  • Company mobile phone and/or tablet
  • Company vehicle
  • Company uniforms
• And much more!

Our benefits package offers you:

• Medical, Dental, Vision, and Life Insurances
• Short‑Term and Long‑Term Disability Insurances
• Health Care and Dependent Day Care FSA's
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• 401(k) Plan with Roth IRA option
• Pet Insurance
• Annual Bonus
• Generous Vacation, Holidays, and Sick Time
• And much more!

Please click the video below to hear from RBI team members about training and development opportunities at RBI!

About us:

We are a full‑service plumbing, mechanical, HVAC service, controls, and design‑build company.

• Main office is located at 6127 South Valley Pike, Mount Crawford, VA 22841

This role is responsible for increasing market share and boosting retention among Riddleberger’s existing customer base by expanding and strengthening client relationships.

In addition to account management, this position plays a vital role in business development by prospecting for net new opportunities outside the current customer base, qualifying and passing leads to the sales team, and independently managing straightforward sales cycles from initial contact through close.

Key Duties:

• Resolving customer concerns
• Renewing service agreements
• Securing additional work from current clients, while actively marketing the company’s full suite of services.
• Support the sales team with accounts receivable follow‑up and coordination, contributing to both customer satisfaction and revenue growth.

Specific Job Duties:

Quality:

• Provides total account business reports and annual forecasts by consolidating and referencing market information through collecting, organizing and assembling data
• Converts leads into opportunities by assigning the appropriate sales process, identifying the required sales team members and communicating the next steps in the process
• Maintains a competitive advantage by learning about competitors’ activities and reporting to management

Productivity:

• Assembles and coordinates acquisition team as needed for customers and agreements
• Identifies potential opportunities with existing and new customers
• Presents, prepares, reviews proposals and/or contracts with all buying influences negotiating scope of agreement
• Effectively assembles fact sheets and action slips post sale to accommodate a smooth transition to the operations team
• Maintains records of sales, customer information and requests by updating the database
• Provides proposals for maintenance agreements and identifies potential opportunities with existing customers

Customer Focus:

• Provides knowledge and consultation by developing HVAC system related solutions for the customer’s problems, including financial and performance‑based considerations
• Consistently ascertains customer needs and current market opportunities
• Maintains customer satisfaction by investigating concerns, implementing corrective action and communicating with customers and staff as needed
• Responds to customer needs by identifying needs, generating quotes, engaging the appropriate team members
• Maintains the demanded retention rate and effectively hits net new annual quota

Profitability:

• Develops and executes an account specific business plan to identify the long‑term, mutual support requirements required to facilitate a strong, profitable and successful relationship
• Consistently pulls profitability data from ERP system to ensure contracts are performing profitably.
• Develops and maintains multiple relationships with buying influences in the customer’s organization, including facility managers, project managers, project engineers, and purchasing
• Develops owner sales plans and generates successful sales with core customers
• Maintains a relationship with key contacts within the account

Education, Training, Licenses and/or Certifications:

• Bachelor’s degree or trade school preferred
• 1‑2 years related experience or an equivalent combination of education and experience
• Advanced proficiency in Microsoft office suite
• Ability to generate customer‑facing documents such as proposals
• A willingness to learn the mechanical trades

Additional Requirements:

• Regular and punctual attendance
• Ability to work on a team and interact with people
• Maintain a positive, cooperative, and teachable attitude
• Excellent decision making, communication, organizational, and interpersonal skills
• Valid driver’s license required and ability to meet company driver qualification policy preferred
• Any other duties assigned by supervisor or management

Riddleberger Brothers, Inc. is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Equal Opportunity Employer, including disabled and veterans.