Sales Support Specialist

Roha; St. Louis (MO); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

ROHA in Saint Louis, MO is seeking a Sales Support Specialist to back the sales team with CRM-driven processes, pricing accuracy, and quotations. You will generate sales reports, handle customer inquiries, and coordinate with the Sales Director on product returns and claims.

The role emphasizes maintaining customer data in SAP and ensuring documentation compliance while upholding ROHA's standards of service and confidentiality in a fast-paced environment.

Qualifications

• Experience with CRM systems and maintaining customer records.
• Strong pricing and quotation support capabilities.
• Proficient in generating sales data reports for teams.
• Experience with SAP for customer master data is a plus.
• Customer service mindset with attention to detail.

Responsabilités

• Ensure sales processes are followed by managing the CRM system.
• Monitor pricing to ensure accuracy and efficiency.
• Support the sales team with pricing and quotations in CRM.
• Generate and analyze sales data reports to aid the team.
• Handle customer complaints and coordinate root-cause analysis.
• Manage product returns with Sales Director as needed.
• Maintain customer master data in SAP and ensure documentation.
• Protect confidentiality of customer information.

Connaissances

CRM

Pricing

Quotations

SAP

Sales reports

Customer service

Description du poste

From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives.

We are hiring Sales Support Specialist

Candidates must be based in Saint Louis, MO

5 days Working

Reporting to Sales Director

Essential Duties and Responsibilities

• Ensure the sales processes are effectively followed my managing and maintaining the Customer Relationship Management (CRM) system
• Monitor pricing module to ensure efficiency and accuracy
• Provide support for the sales team with pricing and quotations through the CRM system using price margin management
• Generate and analyze sales data reports to support the sales team in accelerating business and providing customer service
• Receive and acknowledge customer complaints, assign to respective department manager, and complete root cause analysis
• Manage any product claims or returns with Sales Director
• Manage and maintain customer master in SAP
• Ensure proper filing of all documents and records in compliance to company standards
• Maintain confidentiality of customer information
• Promoting the highest quality image of ROHA with co-workers, customers, vendors, and the community
• Maintaining and enhancing the culture and core values of ROHA