Sales Support Specialist

Advantest Corporation; San Jose (CA); On-site; USD 71,000 - 109,000; Full time

Benefits offered by this job

401(k) Plan

Medical, Dental & Vision

Income protection: Life, disability

Flexible Spending Accounts

Employee Assistance Program

Flexible Time Off

Paid Holidays

Job summary

Advantest America Inc. is seeking a detail-oriented specialist to support the Customer Team in Quote to Cash (Q2C) activities in the Bay Area. You will assist with deal structures, forecast support, and formal quotes, ensuring compliance and timely revenue recognition.

Responsibilities include order management, invoicing, and coordination with Finance, Factory Order Management, and Legal teams. Strong English communication and experience with Oracle/Salesforce are required, with up to 10% travel.

Qualifications

• Bachelor’s degree with a minimum 2-3 years experience in Customer Service or Sales Administration.
• Fluent English (spoken and written).
• Experience with Oracle and Salesforce preferred.
• Strong communication and problem-solving skills.
• Ability to work across cultures and time zones.

Responsibilities

• Support Customer Team in Quote to Cash (Q2C) activities including deal consultation and forecast support.
• Generate formal quotes in Oracle ERP and assist with approvals for special deals/pricing.
• Manage orders, ensure PO meets acceptance and oversee change orders.
• Coordinate with Finance, FOM, Legal, and CT to execute deals and ensure revenue recognition and invoicing.

Skills

Fluent English

Global perspective

Cross-functional collaboration

Communication skills

Education

Bachelor's degree with 2-3 years experience in Customer Service or Sales Administration

Tools

Oracle

Salesforce

Microsoft Office

Job description

Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees.

Our Purpose & Values:

Mission: Improve lives through advanced technologies and customer-focused innovation.

Vision: Be the most trusted and valued test solution provider in the semiconductor value chain.

Core Values:

I- Innovation is our Lifeblood

N- Number One is Our Aspiration

T- Trust is our Foundation

E- Empowerment is Our Motivation

G- Global is our Reach

R- Respect is our Heart

I - Inclusion and Diversity is Our Commitment

T- Teamwork is our Approach

Y- Yes is Our Attitude

Why Join Us

At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact.

We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do.

Job Description

The primary role is to support the Customer Team in Quote to Cash (Q2C) Activities. This includes deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance and revenue recognition.

Deal Consultation to the Customer Team:

• Consultation to sales on structuring complex deals at quoting stage to ensure clean compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements.
• Providing order booking solutions for complex deals.
• Participate in revenue meetings throughout quarters to provide consultation on resolving issues and closing deals timely for revenue.
• Advise on appropriate terms and conditions to be included in deals.
• Coordinate with various business partners like Customer Team (CT), Finance, Factory Order Management (FOM) and Legal Team on the execution of the deal for the customer.
• Timely escalation of any potential topics with the respective business partners to resolve issues.

Formal Quote Generation:

• Real-time preparation of formal quotes in Oracle ERP system requested by CT and/or Customer directly.
• Consultation on appropriate structuring and terms to meet Advantest and customer needs and allow for appropriate and timely revenue recognition and invoicing.
• Assist Customer Team with obtaining necessary approvals for special deals/pricing, etc.

Order Management:

• Direct interface with customer to ensure PO meets order acceptance requirements/manage any change orders.
• Work with Factory Order Management (FOM) and other functions to manage order to ship on time per customer requests and to ensure smooth customs clearance/delivery.

Order Management / Order booking in Oracle ERP system as well as sending Order Booking Packages to the Internal Processing Center (IPC)

• Generate invoices (system, manual, web).
• Upload all required documents in e-file.
• Ensure appropriate revenue recognition on all deals
• Partner closely with collections team to ensure accurate invoicing and timely collections. First point of escalation for collections issues. Interface with customer to help resolve any issues.

Contracts:

• Consultation to contracts and field regarding overall operational insight as to reality of the VPA terms vs. implementation.
• Provide guidance concerning acceptance/delivery/payment terms as they relate to revenue recognition and cash collection at quote/order booking, provide negotiation leverage to field in deals and contract renewals.
• Provide assistance with renewals and signatures on VPA, ELA's, etc.

SADM Representation/Customer Interface:

• Management reporting support to the Customer Team and Point of contact for Escalation Process on time critical request.
• Direct contact with customers to provide customer service assistant with quotes/orders/deliveries/issues (approx. 10% travel)
• Single Point of contact for customer team to help resolve any issues or assist with customer needs/inquiries.
• Interface with Finance to assure appropriate revenue and accounting of special deals is managed appropriately.
• Participate in ad hoc projects/assignment to improve operation efficiency of the company.

Requirements

Experience Required.

• Ability to think from a global viewpoint
• Demonstrated maturity, professionalism, high values and integrity
• Systems knowledge: Oracle required, SalesForce desired
• Demonstrated knowledge of Microsoft Office applications (i.e. Excel, PowerPoint, Word)
• Evidence of effective communication skills, both verbal and written
• Experience in problem solving and decision making
• Ability to see the “big picture”, perform consultative work and to offer innovative suggestions
• Ability to work cross functionally
• Ability to network and to build effective work relationships with people of different cultures around the globe. This includes the flexibility to accommodate multiple time zones.

Education

Bachelor’s degree with a minimum 2-3 years experience in Customer Service or Sales Administration.

Languages

Fluent English (spoken and written) is essential

Additional native Japanese (or proficiency) is preferred and would be advantageous

Benefits Overview

• Global Bonus Program: Performance-based bonuses paid twice yearly.
• 401(k) Plan: Pre-tax retirement savings with company match.
• Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA.
• Income Protection: Life, disability, and accident insurance at no cost.
• Flexible Spending Accounts: Healthcare and dependent care options.
• Employee Assistance Program: Free support for personal and work-related issues.
• Flexible Time Off: Accrual starts at hire, increases with service.
• Paid Holidays: 13 company holidays annually.

All Locations

San Jose , California , United States

Salary Range

Bay Area Target Salary Range $70,700-$109,250 DOE

- § 60-300.5(a)(2)(3)(4) Equal opportunity clause. Details the job posting requirements.

- § 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.

CCPA Notice for California Residents:

Notice for California Residents: We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit https://www.advantest.com/privacy-policy.html. For additional details or if you have questions, contact us at [e-mail].

EEO Statement

EEO Statement

Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE&I programs & initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE&I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE&I at Advantest is more than words to us, they are the Advantest Way.

Employer Privacy Policy

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