Sales Support Specialist

GDT - General Datatech; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

GDT - General Datatech in New York is seeking a Sales Support Specialist to assist Account Executives, nurture client relationships, and ensure smooth post-sales operations. The role emphasizes exceptional customer service, accurate data entry, and proactive coordination with internal teams.

You will prepare quotes, help with RFQ/RFPs, and track opportunities in Salesforce. Strong organizational skills and proficiency with Microsoft Office are essential, as is the ability to manage multiple

Qualifications

• Experience in sales support or customer service.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and CRM systems.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Support Account Executives through all sales lifecycle stages.
• Prepare quotes and configure them for Salesforce integration.
• Assist with RFQ/RFP documentation and deal reviews.
• Coordinate with partners and vendors for pricing and availability.
• Track RMAs and manage order fulfillment support.
• Maintain accurate records in CRM and tracking spreadsheets.

Skills

Customer service

Microsoft Office

Attention to detail

Organized

Clear communication

Tools

Salesforce

SAP

Job description

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions. As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.

Job Summary:

GDT Sales Support Specialist works closely with Account Executives to build and maintain a successful and continued relationship with GDT’s client base with the goal of increasing client satisfaction and contributing to the growth of the business. In this role, you will provide the essential day-to-day facilitation of post sales activities. Your ability to deliver exceptional customer service and work proactively in a fast-paced environment will be the key to your success in this role.

Key Responsibilities:

• Support assigned Account Executives throughout the full sales lifecycle, including pre- and post-sales activities.


• Develop and manage quote configurations to ensure seamless and accurate integration into Salesforce.


• Assist with RFQ/RFP documentation, deal reviews, sales order completion


• Communicate with partners, vendors, and suppliers to confirm pricing, discounts, and product availability.


• Conduct pricing comparisons using historical data (list price, discount %, GP %) to support strategic quoting decisions.


• Assist with deal review and registration


• Engage engineers and solution architects to assist with BOM development and opportunity scoping.


• Coordinating with GDT’s logistics and purchasing teams to provide tracking information to the customer and implementation teams.


• Process and track return material authorizations (RMAs).


• Assist with RFQ entry and RFP documentation.


• Prepare and submit expense reports, aging reports, commission reports, and other required documentation.


• Maintain accurate internal and customer-facing records, including updating GDTiQ with opportunity details (name, stage, close date, quote status) and managing tracking spreadsheets.


• Assist with onboarding new customers, partners, and vendors while ensuring compliance with internal processes and documentation standards.

Knowledge, Skills, and Abilities:

• Strong customer service orientation including excellent telephone etiquette, including appropriately handling calls from clients.


• Microsoft Office required, and SAP preferred.


• Organized and demonstrated initiative - must be able to handle and prioritize multiple tasks simultaneously in a fast paced, high-pressure environment.


• Team oriented, flexible and adaptable; Positive attitude and strong work ethic


• Highly polished and professional in demeanor


• Strong self-starter detail oriented, basic Excel knowledge, problem solver

GDT IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.