Sales Support Specialist

ARC Paper; Nevada (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) + Employer Matching

PTO

Medical/Dental/Vision

Observe Most Holidays

Job summary

ARC Paper is seeking a detail-oriented Sales Support Specialist to own the support side of our sales process. You will ensure CRM health, manage quotes and samples, and coordinate shipments while improving efficiency across Sales, Warehouse, and Finance.

Join a team focused on growth, customer experience, and operational excellence, with onsite support in Las Vegas and a structured schedule Monday–Friday, 8:00 AM–4:30 PM.

Qualifications

• Entry/Intermediate experience with Microsoft Office.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent follow-through and comfort taking direction.
• High attention to detail with a customer-focused mindset.
• Ability to communicate professionally and help set realistic customer expectations.
• Positive, team-oriented attitude.

Responsibilities

• Provide administrative sales support as needed, including gathering information for quotes, researching past items, and compiling sales-related notes and trends.
• Own the accuracy and health of the CRM system (Omni) - not just data entry - including clean records and reliable lead tracking.
• Take ownership of outstanding quotes, samples, customer requests, and follow-up until they're completed.
• Prepare, coordinate, and ship samples for the sales team.
• Monitor customer inquiries, track shipments, address complaints, and follow up to ensure issues are resolved.
• Look for inefficiencies in the sales process and proactively recommend improvements.
• Help identify bottlenecks that slow down the customer experience.
• Handle general administrative tasks such as managing emails and phone calls and completing light follow-up tasks.
• Support shipping activities as needed, including helping coordinate scheduling for pickups and deliveries.
• Assist with QuickBooks responsibilities as needed, including building assemblies and supporting coverage for the Warehouse Manager when required.
• Continuously look for ways to improve communication between Sales, Warehouse, and Finance.
• Support the company's growth by freeing up the sales team to spend more time building relationships and closing business.

Tools

Microsoft Office

QuickBooks

Job description

Job Description

ARC Paper is seeking a professional, detail-oriented Sales Support Specialist to own the support side of our sales process. We're looking for someone who enjoys taking ownership, solving problems, improving systems, and contributing to the growth of the company. Success in this role isn't measured by staying busy—it’s measured by helping the sales team become more productive and creating a better experience for our customers

Schedule

• Monday-Friday
• 8:00 AM - 4:30 PM
• Onsite (Las Vegas, NV)

Key Responsibilities

• Provide administrative sales support as needed, including gathering information for quotes, researching past items, and compiling sales-related notes and trends.
• Own the accuracy and health of the CRM system (Omni) - not just data entry - including clean records and reliable lead tracking.
• Take ownership of outstanding quotes, samples, customer requests, and follow-up until they're completed.
• Prepare, coordinate, and ship samples for the sales team.
• Monitor customer inquiries, track shipments, address complaints, and follow up to ensure issues are resolved.
• Look for inefficiencies in the sales process and proactively recommend improvements.
• Help identify bottlenecks that slow down the customer experience.
• Handle general administrative tasks such as managing emails and phone calls and completing light follow-up tasks.
• Support shipping activities as needed, including helping coordinate scheduling for pickups and deliveries.
• Assist with QuickBooks responsibilities as needed, including building assemblies and supporting coverage for the Warehouse Manager when required.
• Continuously look for ways to improve communication between Sales, Warehouse, and Finance.
• Support the company's growth by freeing up the sales team to spend more time building relationships and closing business.

Qualifications

• Entry/Intermediate experience with Microsoft Office.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent follow-through and comfort taking direction.
• High attention to detail with a customer-focused mindset.
• Ability to communicate professionally and help set realistic customer expectations.
• Positive, team-oriented attitude.

Preferred

• Prior experience with QuickBooks.

Benefits

• 401(k) + Employer Matching after 1 year of service
• PTO
• Medical/Dental/Vision
• Observe Most Holidays

Company Description

At ARC Paper, we are your trusted full-service paper sourcing and development partner. With unparalleled industry knowledge and extensive global contacts, we can fulfill any paper need—from stock and sourced products to custom-developed paper solutions and finished goods.

ARC Paper has over 30 years of expertise in custom color paper development, we bring your unique visions to life. They have long-term partnerships with leading paper mills worldwide ensure consistent quality and innovation. From cutting and binding to assembly, collating, and custom packaging, we manage every detail. Logistics made simple - whether direct shipping or warehousing and inventory management, we've got it covered.