Sales Support Specialist

Vanguard Computers, Inc.; Indiana; On-site; USD 38,000 - 52,000; Full time

Job summary

Vanguard Computers in Wisconsin is seeking a Sales Support Specialist I to assist the Inside Account Executive in delivering accurate pricing for projects and ensuring purchase orders are processed promptly. You will interface with customers via email, phone, and face to face to resolve questions and orders efficiently.

The role requires data entry precision, CRM familiarity, and the ability to multitask while maintaining strong communication with internal teams and external customers.

Qualifications

• High School diploma required, Associate or Bachelor's Degree in Business, or Marketing preferred.
• Proficient in MS Office and MS Excel
• Strong verbal and written communication skills
• Familiarity with CRM tools
• Ability to multi-task, prioritize and work efficiently
• Excellent organizational skills
• Excellent Data Entry skills, and attention to detail
• Knowledge of sales practices and the most efficient customer service techniques

Responsibilities

• Gather accurate pricing and availability of equipment
• Assist with quotes and bids as requested
• Process RMA requests
• Data Entry (Sales orders/Quotes)
• Provide custom build quotes/orders/reports
• Maintain accurate order status
• Research and understand manufacturers’ programs and opportunities
• Marketing and Deal registration including NBO/NCB and other special pricing

Skills

Verbal and written communication

Data entry

Attention to detail

Organizational skills

Multi-tasking

Customer service orientation

CRM familiarity

Education

Associate or Bachelor's Degree in Business or Marketing

Tools

MS Office

MS Excel

CRM tools

Job description

Who We Are

Vanguard Computers is a Wisconsin-based company founded in 1983. We are a woman and minority-owned business that prides itself on the strength of its employees and vendor partnerships. Our main areas of focus are Procurement and IT lifecycle management solutions and services. Our customers range from large corporations to public sector. Our solutions deliver operational efficiencies that allow our customers to free up their IT resources. Vanguard has been awarded many national and state contracts that our customers utilize to receive aggressive industry pricing.

Sales Support Specialist I

The Sales Support Specialist’s job is to assist the Inside Account Executive. The responsibility is to be sure the Inside Account Executives have accurate and timely pricing for projects and awarded purchase orders are processed accurately and promptly. The Sales Support Specialist will interface with customers via email, phone, and face to face in a support role to ensure that their questions and orders are handled promptly.

Role And Responsibilities

• Gather accurate pricing and availability of equipment
• Assist with quotes and bids as requested
• Process RMA requests
• Data Entry (Sales orders/Quotes)
• Provide custom build quotes/orders/reports
• Maintain accurate order status
• Research and understand manufacturers’ programs and opportunities
• Marketing and Deal registration including NBO/NCB and other special pricing

Qualifications

• High School diploma required, Associate or Bachelor's Degree in Business, or Marketing preferred.
• Proficient in computer software systems including MS Office and MS Excel
• Strong verbal and written communication skills
• Familiarity with CRM tools
• Ability to multi-task, prioritize and work efficiently
• Excellent organizational skills
• Excellent Data Entry skills, and attention to detail “a must”
• Knowledge of sales practices and the most efficient customer service techniques