Sales Support Specialist

Busch Vacuum Solutions; Illinois; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Tuition reimbursement

Legal Plan

Job summary

Busch Vacuum Solutions in Moline, IL is seeking a Sales Support Specialist to drive revenue by supporting Inside Sales Engineers. You will respond to inquiries, gather customer data, generate quotes, and provide administrative support to the Inside Sales team.

You will use SAP/CRM to generate quotes, log activities, and collaborate with stakeholders to ensure smooth handoffs and accurate forecasts. A strong customer service mindset and 2+ years in inside sales are required; compensation ranges

Qualifications

• 2+ years of inside sales or customer support experience (or comparable experience) preferred, ideally in industrial equipment or services.
• Strong customer service orientation with ability to handle multiple tasks in a fast-paced environment.
• Proficiency with CRM and ERP systems such as Salesforce or SAP.
• Clear communication skills with an ability to explain technical service offerings in customer-friendly terms.

Responsibilities

• Respond quickly and professionally to customer requests via phone, email, and web sources.
• Generate and follow up on sales quotations.
• Generate accurate and timely quotes using SAP/CRM.
• Log all customer interactions, opportunities, and quotes in CRM to ensure transparency and forecast accuracy.
• Partner with stakeholders to ensure seamless handoff and fulfillment of Busch Group products.
• Maintain strong customer relationships through consistent follow-up.
• Provide input to refine workflow, quoting processes, and customer communication best practices.

Skills

Customer service

Clear communication

Multi-tasking

Problem solving

Tools

Salesforce

SAP

Job description

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions has an immediate direct-hire opportunity open for an Sales Support Specialist. This role will sit full-time in our Moline, IL office. The targeted compensation range for this position is $60,000.00–$70,000.00 annually (or $28.84–$33.65 per hour), depending on qualifications, skills, and relevant experience.

Position Summary

The Sales Support Specialist (SSS) drives revenue by supporting Inside Sales Engineers. With a strong customer service focus, the SSS responds to inbound inquiries, collects customer data, generates quotations, and provides general administrative support to Inside Sales Engineers. This role is pivotal in driving customer retention and maximizing revenue.

Key Responsibilities

Customer Engagement & Sales Growth

• Respond quickly and professionally to customer requests via phone, email, and web sources.
• Generate and follow up on sales quotations.

Quoting & CRM Excellence

• Generate accurate and timely quotes using SAP/CRM.
• Log all customer interactions, opportunities, and quotes in CRM to ensure transparency and forecast accuracy.

Collaboration

• Partner with stakeholders to ensure seamless handoff and fulfillment of Busch Group products.

Customer Education & Relationship Building

• Maintain strong customer relationships through consistent follow-up.

Process Improvement & Feedback

• Provide input to refine workflow, quoting processes, and customer communication best practices.
• Share customer insights with Marketing and Product Marketing Managers to improve Busch product offerings and promotions.

Qualifications

• 2+ years of inside sales or customer support experience (or comparable experience) preferred, ideally in industrial equipment or services.
• Strong customer service orientation with ability to handle multiple tasks in a fast-paced environment.
• Proficiency with CRM and ERP systems such as Salesforce or SAP.
• Clear communication skills with an ability to explain technical service offerings in customer-friendly terms.

Benefits & Opportunities

Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Why work for Busch Vacuum Solutions?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.