Field Service Technician Level 2 - MHV Onsite

Busch Vacuum Solutions; Arizona; On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

EAP

Tuition reimbursement

Legal Plan

401K

PTO

Job summary

Busch Vacuum Solutions in Chandler, AZ is hiring a Field Service Technician II to service, inspect, troubleshoot, and maintain vacuum pumps and equipment at customer sites.

The role requires 3+ years of field service experience with mechanical equipment; strong mechanical aptitude, basic electrical knowledge, and proficiency with Windows/Microsoft Office. Travel up to 5% and a valid driver’s license are required.

Qualifications

• Must have strong mechanical aptitude and basic electrical knowledge.
• Proven ability to perform field service preventive maintenance and repairs on mechanical equipment.
• Proficient with Microsoft Office; good documentation and reporting skills.
• Valid driver's license and ability to pass drug screen and background check.

Responsibilities

• Perform field service preventive maintenance work and advanced field service repair at customer sites.
• Conduct equipment health checks and test vital components for optimal performance.
• Submit warranty reports and service documentation as assigned.
• Maintain safety equipment and complete required safety training and certifications.
• Communicate equipment status and pricing information to customers when requested.
• Build and maintain strong customer relationships and promote after-sale parts and service.

Skills

Mechanical Aptitude

Customer service

English communication

Safety minded

Diagnostics

Laptop & MS Office

Education

High School Diploma/GED

Associates’ Degree in Electronics

Tools

MS Office

Laptop

Job description

Field Service Technician Level 2 - MHV Onsite

Busch Vacuum Solutionsis a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions has immediate direct-hire opportunities open for a Field Service Technician II in Chandler, AZ! The primary responsibilities are at a designated customer location in Chandler; periodic support may be required at other local customer locations. The targeted compensation range for this position is $26-30 per hour, depending on qualifications, skills, and relevant experience.

A Field Service Technician II installs, inspects, troubleshoots, and maintains the company's vacuum pumps and equipment.

We are looking for people with 3+ years of experience with field service of mechanical equipment, in an industrial or technical customer environment.

Job Responsibilities

• Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site
• Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
• Conduct warranty evaluations and submit all warranty-related service reports and documentation, as assigned
• Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed
• Relay customer issues, problems, and complaints to the Team Lead or Supervisor; expediting critical issues as deemed necessary
• Accurate completion of all necessary documentation and reports for assigned work activities, utilizing approved programs and software within the timeline set forth by management
• Communicate equipment status to tool owner or equipment engineer
• Relay pricing information on parts, service support, or new equipment to customers when requested
• Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
• Maintain good housekeeping of work area
• Conduct weekly walk throughs of all assigned pumps and abatement systems to ensure that the equipment is in good working condition
• Perform advanced troubleshooting on all assigned equipment
• Perform pump exchanges, equipment startup, and operator training unassisted, as assigned

Required Experience

• 3-5 years of experience with basic mechanical equipment, in an industrial or technical equipment field service-related position: Preferred
• 
  Mechanical aptitude: Required
• Electrical knowledge: Preferred
• Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel: Required
• High School Diploma/GED: Required
• Associates’ Degree in Electronics: Preferred
• Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards

Personal Qualifications

• Detail and safety-oriented
• Outstanding customer service skills, including relationship building and good salesmanship skills
• The ability to handle dynamic working environments and manage difficult situations
• Excellent oral and written English communication skills
• Ability to work well independently and with a team
• Outstanding critical thinking and problem-solving skills
• Capable of learning new information quickly

Job Requirements

• Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
  • Most felonies are a disqualifier, misdemeanors are considered on a case-by‑case basis
• Must pass respirator fit test (annual retesting required)
  • Must be willing to maintain facial hair to a minimum for respirator fitment
• Must be willing and able to utilize all required PPE
• Travel requirement: up to 5%
• Able to work on short notice and outside normal business hours, and cover other shifts, when needed
• Must be eligible to work in the US without sponsorship; Busch does not sponsor

Physical Requirements

• Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
• Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 50lbs
• Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 100lbs
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonableaccommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Why work for Busch Vacuum Solutions?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch.