Field Service Technician Level 3 - MHV Onsite

Busch Vacuum Solutions; Dallas (TX); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Tuition reimbursement

401K plan

PTO

Job summary

Busch Vacuum Solutions seeks a Field Service Technician III in Richardson, TX to install, troubleshoot, and maintain vacuum pumps, blowers, and systems at customer sites. You will train other field service members and ensure safe operation with strong customer service.

The role requires mechanical and electrical skills, willingness to travel, and a valid driver’s license. Competitive hourly compensation and benefits are offered.

Qualifications

• 4-7 years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers in industrial/technical service.
• Experience with PLCs and Variable Speed Drives: Preferred.
• Mechanical aptitude: Required.
• Electrical knowledge: Required. Education may substitute for some years of experience.
• Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft Office/Excel: Preferred.
• Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards.

Responsibilities

• Perform field service support, including installations/start-up, preventive maintenance, and modifications on pumps, systems, PLCs and VFDs at customer sites.
• Load/Copy/Update software with provided procedures.
• Provide electrical troubleshooting support with systems and engineering teams.
• Provide on-call or technical support when required by customer sites.
• Complete equipment health checks and coordinate downtime for repairs with customers.
• Submit warranty evaluations and related service reports.

Skills

Mechanical aptitude

Electrical knowledge

Detail oriented

Customer service

English communication

Driver's license

Office/ laptop use

Tools

PLCs

VFDs

Job description

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions has immediate direct hire opportunities open for a Field Service Technician 3 in Richardson, Texas! The targeted compensation range for this position is $28-32 per hour, depending on qualifications, skills, and relevant experience. The work schedule for this position is every other Wednesday, every Thursday-Saturday from 6am to 6pm cst.

A Field Service Technician III installs, inspects, troubleshoots, and maintains the company's vacuum pumps, blowers, and systems at a designated customer location and will assist in providing training to other field service team members.

We are looking for highly motivated, autonomous, detail-oriented people that are experienced in providing outstanding customer service in dynamic environments.

Job Responsibilities

• Perform field service support, including installations and start-up, sustaining and preventive maintenance, and modifications, to vacuum pumps, system controls, PLCs and VFD’s (Variable Frequency Drives) on contracted and non-contracted customer sites.
• Ability to Load/Copy/Update software with procedures provided.
• Provide field support for electrical troubleshooting, in conjunction with systems and engineering teams
• Provide on-call support or technical support when required by customer sites
• Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance of each system. If an issue is noted, bring to the attention of the customer to schedule downtime to repair the system.
• Conduct advanced warranty evaluations and submit all warranty-related service reports and documentation
• Fulfill field service safety requirements including safety training, safety certifications, and maintenance of safety equipment/tooling
• Relay customer information to the Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary
• Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch and customer-approved programs and software within the timeline set forth by management
• Relay pricing information on parts, service support, or new equipment to customers when requested by Sales Rep or Customer Service
• Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
• Report all critical information to Site Lead/Supervisor and/or Field Service Manager.

Required Experience

• 4-7 years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers, in an Industrial or Technical equipment field service-related position and/or relevant applicable experience: Required
• Experience with PLCs and Variable Speed Drives: Preferred
• Mechanical aptitude: Required
• Electrical knowledge: Required. Education may substitute for some years of experience.
• Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel: Preferred
• Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards

Personal Qualifications

• Detail and safety-oriented
• Outstanding customer service skills
• The ability to handle dynamic working environments and manage difficult situations
• Excellent oral and written English communication skills
• Ability to work well independently and with a team
• Outstanding critical thinking and problem-solving skills

Job Requirements

• Must be available for work holidays, weekends, after hours and during on-call rotation scheduling.
• Be able to travel to customer site at short notice (as required)
• Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
• Must pass respirator fit test (annual retesting required)
  • Must be willing to maintain facial hair to a minimum for respirator fitment
• Must be willing and able to utilize all required PPE
• Must maintain a valid Driver’s License that meets Busch insurance standards
• Physical Requirements
  • Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
  • Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 50lbs
  • Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 100lbs
  • All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Benefits & Opportunities

Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodations.

Why work for Busch Vacuum Solutions

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. From machinist to manager, from mechanical engineering to marketing, from Maulburg to Montreal. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.