Sales Support Specialist

GME Supply

Houston (TX)

On-site

USD 42,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Health, Vision & Dental Insurance

Company HSA Contributions

Free Employee Assistance Program

Paid time off

Volunteer Paid Time Off

Retirement Options

Job summary

GME Supply is seeking a Sales Support Specialist in Houston to assist customers with online ordering and safety program management. You will process orders, communicate with clients, improve service levels, and help identify opportunities for growth.

The ideal candidate is a strong communicator, highly organized, and thrives in a fast-paced environment. You will collaborate with cross-functional teams, provide proactive problem solving, and support senior account managers in delivering

Qualifications

Experience in sales support or customer service.
Ability to troubleshoot and resolve customer issues creatively.
Maintain regular and effective communication with clients.
Become an expert on the product offering to assist clients.
Collaborate with cross-functional teams to deliver great service.

Responsibilities

Process orders and manage online platform transactions.
Communicate with customers to ensure needs are met.
Improve customer service levels and response times.
Identify opportunities for customer growth and retention.
Support Senior Account Managers with strategy implementation.

Skills

Communication

Interpersonal skills

Detail oriented

Sales support

Customer service

Problem solving

Software proficiency

Tools

CRM software

Job description

Description Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

Department: Sales

Location: Houston, TX

Requirements for success

Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
Maintain regular and effective communication with clients to ensure their needs are consistently met.
Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
Foster collaboration with cross-functional teams to deliver exceptional client experiences.
Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.

Ideal candidate qualities include

Strong communication and interpersonal skills.
Detail-oriented with excellent organizational abilities.
Ability to thrive in a fast-paced, dynamic environment.
Proactive problem-solving skills and ability to think creatively.
Experience in sales support or customer service.
Competency with software and computers.

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
Free Employee Assistance Program: 24/7 access
Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
Volunteer Paid Time Off: Give back to our community & get paid!
Retirement Options with no Vesting Requirements

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans. #ZR

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