Sales Support Specialist- Utility

GME Supply; Coppell (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Company HSA contributions

Volunteer PTO

Paid holidays

Generous PTO with tenure

Retirement options

Job summary

GME Supply in Coppell, TX is seeking a Sales Support Specialist to assist customers with seamless safety equipment ordering and safety program management. You will process orders, communicate with clients, and identify opportunities for growth while collaborating with cross-functional teams to deliver exceptional service.

The ideal candidate has strong communication, detail orientation, and problem-solving skills, plus experience in sales support or customer service.

Qualifications

• Experience in sales support or customer service.
• Ability to troubleshoot and resolve customer issues.
• Strong communication and organizational abilities.
• Comfort with software and computers.
• Thrive in a fast-paced, dynamic environment.

Responsibilities

• Process orders and manage customer communications.
• Identify opportunities for customer growth.
• Collaborate with cross-functional teams to deliver client experiences.
• Provide feedback to Senior Account Managers for improvement.
• Support ongoing initiatives and adapt to changing priorities.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Problem solving

Sales support experience

Software proficiency

Job description

Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.

• Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
• Maintain regular and effective communication with clients to ensure their needs are consistently met.
• Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
• Foster collaboration with cross-functional teams to deliver exceptional client experiences.
• Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
• Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment.
• Proactive problem-solving skills and ability to think creatively.
• Experience in sales support or customer service.
• Competency with software and computers.

Benefits

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Options with no Vesting Requirements

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

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