Sales Support Specialist

Dollamur Sport Surfaces; Fort Worth (TX); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Full benefits package

Associate engagement events

Job summary

Dollamur Sport Surfaces in Fort Worth, TX is seeking a Sales Support Specialist to empower our sales teams and our customers with accurate product information and timely order processing. You’ll coordinate with internal groups to ensure customized mats meet production timelines and delivery expectations.

The role requires strong communication, superb organization, and a service-oriented mindset to resolve issues, track orders, and manage complex product requirements in a fast-paced environment.

Qualifications

• 3+ years of experience in a customer-oriented or sales support role.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.

Responsibilities

• Delivering outstanding customer service to external clients and internal teams; respond quickly, resolve issues, and build strong relationships.
• Managing inquiries regarding order status, warranties, costs, shipping, and product details with accuracy.
• Assisting Sales Segment Managers with order entry, freight quoting, logistics tracking, and customer communications.
• Processing and reviewing orders for customized products and ensuring smooth transition into production.

Skills

Customer service

Communication skills

Time management

Cross-functional collaboration

Job description

Join the Worldwide Leader in Sports Surfaces!

Are you a motivated problem-solver with a passion for customer service and collaboration? Do you thrive in a fast-paced environment where every day brings new challenges? Dollamur Sport Surfaces, the global leader in wrestling, martial arts, gymnastics, and fitness mats, is seeking an energetic Sales Support Specialist to join our growing team.

About Dollamur

Headquartered in Fort Worth, TX, Dollamur manufactures the world’s highest-quality sports mats used by athletes and organizations worldwide. We recently expanded into a brand-new, state-of-the-art facility and are looking for a strong, customer-focused professional to support our sales operations.

What You’ll Do

In this role, you’ll provide vital support to our customers, sales teams, and internal operations by assisting with complex, customized products and ensuring every interaction reflects our commitment to excellence. Responsibilities include:

• Delivering outstanding customer service to external clients and internal stakeholders by responding quickly, resolving issues, and building strong professional relationships.
• Managing inquiries related to order status, warranties, costs, shipping, and product details with accuracy and care.
• Assisting Sales Segment Managers with order entry, freight quoting, logistics tracking, layout and graphics issue resolution, complaint resolution, and customer communications.
• Processing and reviewing orders for customized products and ensuring smooth transition into production.
• Collaborating with internal teams on production capacity, order status, and other sales‑related needs.
• Maintaining detailed knowledge of Dollamur’s products and processes to better serve our customers.

What We’re Looking For

• 3+ years of experience in a customer‑oriented or sales support role.
• Strong communication and interpersonal skills with the ability to work across diverse teams.
• Excellent organizational and time‑management skills in a high‑volume, fast‑paced environment.
• Proficiency with computers and eagerness to learn new systems.
• A service‑oriented mindset, problem‑solving skills, and attention to detail.
• Ability to manage customized and complex product requirements with accuracy.

Why Join Us?

At Dollamur, you’ll be part of a collaborative and energetic culture where customer satisfaction is at the heart of everything we do. This role is more than a desk job—it offers the opportunity to directly engage with colleagues, sales staff, and customers to make a tangible impact.

If you’re ready to bring your expertise and enthusiasm to a company that champions athletes worldwide, we’d love to hear from you!

Dollamur understands the importance of culture and benefits in the workplace. We consistently strive to offer a competitive benefits package including full benefits offering along with associate engagement events. If you’re looking for a career with a stable and thriving company who leads the industry in quality, culture, and product then you’ve found that at Dollamur Sport Surfaces.

Dollamur LP is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.