Sales Support Specialist

StageRight - Rogers Group; Clare (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Company-paid life insurance and short‑

Paid holidays and generous PTO

Retirement savings plan

Job summary

The Rogers Group, including StageRight, is seeking a motivated individual in Clare, MI to support sales and customer service activities. The role focuses on order entry, customer communication, and clerical tasks in a fast-paced environment within a family-owned group of dynamic businesses.

You will document orders in several software systems, back up Sales and Customer Care, and coordinate with multiple departments to ensure accurate order processing and timely information flow.

Qualifications

• High School diploma or equivalent.
• Ability to read, analyze and interpret the English language.
• Excellent verbal communication and be comfortable engaging with customers over the phone.

Responsibilities

• Process order entries with emphasis on accuracy and status communication.
• Provide information to customers to support Sales and Customer Care requests.
• Use multiple software systems to document orders and customer information.
• Call customers to confirm information received.
• Back up Sales/Customer Service by answering phones and performing clerical tasks.
• Complete order shipment acknowledgement and special projects as assigned by the Department Manager.
• Collaborate with multiple departments in a team environment.

Skills

Verbal communication

Customer communication

Education

High School diploma or equivalent

Tools

Multiple software systems

Job description

Join Our Team!

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Clare, MI, US

3 days ago Requisition ID: 1297

Are you ready to be part of something innovative? The Rogers Group is a family-owned network of dynamic businesses, including StageRight and Rogers Athletics, creating solutions for markets from sports and entertainment to home food preservation. We thrive on creativity, collaboration, and delivering excellence.

What we offer:

• Competitive pay that values your skills
• Company-paid life insurance and short-term disability
• Paid holidays and generous PTO
• Retirement savings plan to secure your future

At The Rogers Group, you are not just filling a position, you are joining a team that values innovation, teamwork, and growth. If you’re motivated, dependable, and ready to make an impact, we want to hear from you!

Summary:

This position has responsibility for support of sales and customer service activities that include customer communication, order entry and customer care.

Essential Duties and Responsibilities:

• Primarily be focused on order entry process including ensuring order accuracy, documentation accrual and customer communication of order status.
• Send out information to customers to support Sales and Customer Care requests.
• Work in multiple software systems to document order and customer information.
• Call customers to ensure requested information was received.
• Responsible for answering phones to back up Sales and Customer Service activities.
• Provide general support and clerical activities as required to conduct daily business.
• Complete acknowledgement process to confirm order shipment for customers.
• Complete special projects as assigned by Department Manager.
• Be able to work in a team environment and with multiple departments in the company.
• Additional duties may be assigned on an as required basis.

QUALIFICATION REQUIREMENTS :

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent.

LANGUAGE SKILLS:

• Ability to read, analyze and interpret the English language.
• Associates must have the ability to communicate internally and externally effectively and efficiently.
• Must demonstrate excellent verbal communication skills and be comfortable engaging with customers/clients over the phone in a clear, professional, and friendly manner.

REASONING ABILITY:

• Ability to solve practical problems and deal with the variety of situations and people.

PHYSICAL DEMANDS:

• Ability to bend, stretch, twist, reach, crouch, or kneel.
• Capable of lifting 35 pounds regularly.

Additional Job Information:

• The environment is active and fast-paced. Expect a mix of physical activity and hand tool use.

All qualified applicants will be afforded equal employment opportunities without discrimination.

Rogers Group is a drug-free workplace. We also conduct thorough background checks on all candidates as part of our hiring process.

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