Sales Support Specialist

Mohawk Industries, Inc.; Calhoun (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Mohawk Industries Inc. is seeking a Sales Support Specialist to facilitate and support the Sales function across reporting, issue resolution, and cross-functional collaboration. You will help ensure compliance with company policies and drive operational efficiency.

The role includes handling invoices, preparing reports, and assisting with sales events. Requirements include a Bachelor’s degree and 2–4 years of relevant experience.

Qualifications

• Strong communication and collaboration with Sales & internal teams.
• Able to analyze data, trends, and pricing to support decisions.
• Excellent problem-solving and organizational skills in fast-paced environments.

Responsibilities

• Coordinate and support Sales processes and programs.
• Create and maintain reports for market conditions and sales results.
• Prepare timely reports and graphs for pricing, product, claims, and inventory.
• Review and process invoices for payment and research discrepancies.
• Coordinate travel, agendas, and materials for sales meetings and conventions.
• Assist with event planning for shows and dealer interactions, including follow-up.

Skills

Communication

Problem solving

Organizational skills

Multitask & time management

Integrity & discretion

Education

Bachelor’s degree in related field

Job description

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The Sales Support Specialist is an established performer that works to facilitate and support the Sales functions in a variety of areas to ensure compliance with company policies and procedures. This role will be responsible for sales reporting, customer issue resolution, and collaboration with internal teams to ensure operational efficiency.

What you’ll do:

Assist Sales function by coordinating and supporting sales processes and programs.

Create and maintain reports for the Sales teams regarding market conditions, sales results, etc.

Prepare timely reports and graphs capturing pricing, product, claims, sales and inventory activities.

Review and process invoices for payment as required for defined areas of support.Research questionable invoices as necessary.

Coordinate agenda, travel, and materials associated with sales meetings and conventions.

Assist with event planning for shows and sales meetings through contract negotiations, event planning, dealer interaction, and follow-up. Arrange agendas, coordinate travel, and prepare meeting materials.

Support sales management and operations with evaluating and improving business strategies and overall operations in all functional areas.

Act as liaison between the customers and company departments, coordinating with relevant functions that require access to customer accounts including monitoring inventory, analyzing customer consumption, communicating, and verifying pricing as well as resolving problem orders and claims, system understanding, and adhering to defined procedures and policies.

May research and assist in resolving account discrepancies between customers and internal teams including Accounts Payable, Accounts Receivable, Credit, etc.

May assist with onboarding and offboarding process of sales team members.

May perform data entry of sales orders, monitor inventory levels, or handle other administrative items.

Perform other duties as needed.

What you have:

Bachelor’s degree in a related field or equivalent education and/or experience.

2-4 years’ relevant experience or equivalent education and/or experience.

What you’re good at:

Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.

Excellent communication, problem solving, and organizational skills.

Able to multitask, prioritize, and manage time effectively.

High level of integrity and discretion in handling sensitive and confidential data.

What Else?

Travel required less than 10%.

The ability to lift 50 pounds regularly.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.