Sales Support Specialist

SGS North America Inc.; Appleton (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement

Paid time off

Family leave

Job summary

SGS North America Inc. is seeking a Project Coordinator to oversee laboratory operations, coordinate testing activities with local labs and global affiliates, and serve as the main point of contact for clients.

The role involves sample preparation, data collection, and supporting ISO 17025 activities, with growth into business development and opportunities to build client relationships. The position is full-time in Wisconsin, compensation up to $21 per hour, with benefits including health,

Qualifications

• Bachelor's Degree in a relevant SBU scientific field or equivalent education/experience.
• Strong English skills, both written and spoken, and ability to communicate with clients and staff.
• Proficient in MS Office; ability to manage data and prepare routine reports.

Responsibilities

• Coordinate execution of SGS testing and services with local labs and global affiliates.
• Review job tickets and monitor closing/invoicing of jobs folders.
• Maintain tracking spreadsheets and email correspondence.
• Coordinate projects and perform data collection across labs.
• Provide support to department staff and train where appropriate.
• Assist Operations with Sales, Technical, and other departments and communicate with clients as needed.

Skills

English (Advanced)

Independent work

Communication

Technical writing

Education

Bachelor's Degree in a relevant SBU scientific field

Or equivalent education and experience

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

Full-time Compensation: up to USD 21.00 - hourlyCompany DescriptionSGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

SUMMARY

The Project Coordinator is responsible for coordinating projects, multiple laboratory operational activities, and acts as the point of contact between operations and internal and external clients. Prepares test samples, readies equipment and conducts tests under the direction of laboratory supervisor and/or manager. Performs analysis of test results, as obtained by specific methodologies and techniques. Develops test methods as needed. While the initial focus of this position is on operational and client support activities, the role is intended to develop into a business development position, offering opportunities to build client relationships, identify growth opportunities, and contribute to the company's commercial strategy.

JOB FUNCTIONS

• Coordinate execution of SGS testing and other services with local labs and global affiliates including sample processing
• Performs job ticket review and monitors closing and invoicing of jobs folders
• Maintain tracking spreadsheets and email correspondence
• Coordinates projects and performs data collection
• Provides support to all staff members of the department, including training where appropriate
• Support Operations efforts with Sales, Technical and other departments
• May communicate with clients regarding time performance or problems encountered in the particular analysis
• Assists in calibration scheduling and other ISO 17025 related activities
• Prepare specimens for use in testing, following standardized procedure
• Tests and analyzes samples to determine performance properties as well as other characteristics
• Uses and operates any equipment or test apparatus in the laboratory, with appropriate training
• Assists in maintenance and troubleshooting of testing equipment
• Read, comprehend and execute new test methods/standards capability added to the department operation
• Sets up laboratory equipment and/or instrumentation required for the analysis of samples in accordance with TAPPI, NWSP, AATCC, ASTM, FTC, CFR, ISO, and other procedures from state and local municipalities, client proprietary procedures, and other non-routine procedures
• Assist in keeping inventory of laboratory chemicals and equipment necessary for the day-to-day functioning of the laboratory and in compiling a list of supplies to be ordered when needed
• Periodic analysis of known standards and/or samples relative to various areas of testing are employed both as a means of method validation and analytical proficiency. The results of the analyses are recorded in the individual's training record
• Other projects and tasks/duties may also be assigned
• Provide administrative and special lab performance support as assigned for overall department management activities
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Bachelor's Degree in a relevant SBU scientific field
• Or equivalent education and experience

KNOWLEDGE / SKILLS / ABILITIES

• Language Skills: Advanced written and spoken English
• Mathematical Skills: Intermediate
• Reasoning Skills/Abilities: Intermediate
• Ability to work independently under general supervision
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to follow directions ensuring the end results are accurate and completed with the required timeframe
• Ability to read and understand documents such as test procedures, literature references, safety rules, operation, and maintenance instructions, and manuals
• Ability to write in a conventional, professional, and scientific manner in preparing routine reports and correspondence
• Ability to speak effectively to customers or employees of the organization

COMPUTER SKILLS

• Advanced proficiency in Microsoft Office Suite preferred, particularly Outlook, Excel, and Word

ADDITIONAL INFORMATION

COMPENSATION

The expected salary for this position is $21.00 per hour. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

OUR BENEFITS

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment)
• Happiness: Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Work-Life Balance: Paid-time off and family leave

Position anticipated to close August 31, 2026

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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