Sales Support Representative - Retail

Ferguson Enterprises; South Bend (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Support Representative to join their team. This role offers the opportunity to enhance customer relationships by providing exceptional support and personalized service. You will be instrumental in driving sales by assisting associates, managing inquiries, and analyzing performance metrics. The company values its associates and offers a range of benefits, including health coverage and a supportive work environment. If you're passionate about sales and customer service, this is a fantastic opportunity to grow your career.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Mental Health Coverage

Paid Parental Leave

Associate Discounts

Qualifications

• Prior sales and/or customer service experience preferred.
• Strong sales skills and ability to thrive in a fast-paced environment.

Responsibilities

• Support sales associates in meeting customer needs and provide personalized service.
• Track sales performance metrics and collaborate with marketing for campaigns.

Skills

Sales Skills

Customer Service

Relationship Building

Upselling

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office Suite

CRM Systems

Job description

Job Posting:

We recognize that our greatest assets are our best-in-class associates, which is why we are dedicated to offering limitless opportunities for growth and advancement. We aim to help you build a long-lasting career with James Martin Vanities. Together, we can continue to lead the industry and contribute to building our nation's infrastructure.

James Martin Vanities is currently seeking an individual to fill an immediate need for a Sales Support Representative.

Responsibilities

• Support sales associates in meeting customer needs by identifying the best products and solutions.
• Provide personalized customer service through timely quotations and accurate sales orders.
• Respond to sales calls, provide general information, and address customer concerns or questions.
• Effectively utilize customer relationship management (CRM) and phone systems.
• Track and analyze sales performance metrics, customer behavior, and market trends to inform strategies.
• Understand and utilize customer portals and tools to streamline inventory and product discontinuation processes.
• Collaborate with marketing to execute promotional campaigns, email marketing, and social media initiatives.
• Manage customer inquiries, reviews, and ensure a positive shopping experience by resolving issues promptly.
• Assist in preparing weekly and monthly reports on sales performance, website traffic, and other key metrics.
• Conduct research on competitors and industry trends to identify growth opportunities.
• Coordinate projects related to product launches, website updates, and promotional events.
• Perform administrative tasks such as scheduling meetings, maintaining records, and organizing files.

Qualifications

• Prior sales and/or customer service experience preferred.
• Strong sales skills, including upselling abilities.
• Proven ability to respond quickly to customer needs and make timely decisions.
• Ability to thrive in a fast-paced environment and follow through on commitments.
• Customer service-oriented with strong relationship-building skills.
• Proficiency in Microsoft Office Suite, including PowerPoint and Word.

Additional Information

At James Martin Vanities, we care for each other and value our well-being. Our benefits include health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Pay Range:

$18.71 - $29.92 per hour or monthly salary, depending on role. The ranges displayed are monthly for salaried roles or hourly for others. This role is eligible for bonuses or incentives. Wages may vary based on location and regulations.

Equal Opportunity Employer

Ferguson complies with all wage regulations and is an equal opportunity employer. We prohibit discrimination based on protected veterans, disability, gender identity, sexual orientation, and other protected categories. We also provide reasonable accommodations as needed.