Sales Support Representative I

Denali Advanced Integration; Redmond (WA); On-site; Full time

Job summary

Join a leading IT services and consulting company as a Sales Support Representative I. You will play a crucial role in managing customer quotes, ensuring accuracy, and collaborating with various teams to deliver exceptional service. This entry-level position is ideal for individuals with a customer-focused mindset and a passion for technology. A supportive office environment awaits, along with opportunities for professional development.

Qualifications

• 1-3 years of administrative support or order processing experience required.
• Sales or procurement-related experience is essential.
• Manufacture Sales Certifications or similar training is a plus.

Responsibilities

• Manage customer quotes and validate requirements.
• Communicate with Denali sales and operations personnel.
• Participate in weekly department and customer status meetings.

Skills

Customer Focus

Tech Savvy

Effective Communication

Resourcefulness

Accountability

Education

High School Diploma or GED

Tools

Salesforce CRM

Job description

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Denali Advanced Integration provided pay range

This range is provided by Denali Advanced Integration. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $32.00/hr

Summary Of Position

In this role, you will be responsible for supporting and managing customer quotes.

Essential Functions

Validate all requirements and create a quote

Determine margin profile related to customer and OEM on behalf of Denali

Receive PO from customer and validate accuracy

Validate if the current part number is accurate

Participate in weekly department and customer status meetings

Work within defined Service Level Agreements (SLA)

Conduct effective communication with Denali sales and operations personnel

Provide quality service to Denali’s internal and external customers in all assigned tasks, while upholding Denali Values at all times

Work on multiple complex high-priority projects and provide timely support to deliver within scope, budget, and timelines

Work cross-functionally with Services Operations on non-standard quote requirements (i.e. bundling HW/SW quotes and Services pricing)

Demonstrate a positive attitude and willingness to assist sales to win opportunities

Perform other duties as assigned

Competencies

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development
  
  

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education And Experience

• High School Diploma or GED
• 1-3 Years of Experience
  
  

Qualifications

• Minimum of 1 to 3 years of administrative support or order processing experience
• Minimum of 1 to 3 years of sales or procurement-related experience
• Licensing/Certifications are not required; Manufacture Sales Certifications or Sales Acumen Training and Salesforce CRM experience is a plus
  
  

AAP/EEO Statement

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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