Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Laboratory Corporation; Burlington (NC); Remote; Full time

Job summary

A leading healthcare company is seeking a Customer Service Support Representative to join their Patient Billing Customer Service team. This role involves answering patient inquiries, resolving billing issues, and providing exceptional customer service. Ideal candidates are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment. With opportunities for remote work and a range of benefits, this position offers a fulfilling career path.

Benefits

Work from home opportunity

Quarterly variable bonus potential

Generous paid time off

Medical, Vision and Dental Insurance Options

Flexible Spending Accounts

401k and Employee Stock Purchase Plans

No Charge Lab Testing

Fitness Reimbursement Program

Qualifications

• Requires a High School Diploma or equivalent.
• Previous medical and/or call center experience a plus.
• Ability to work and learn in a fast-paced environment.

Responsibilities

• Answer 80+ inbound calls per day from patients and insurance carriers.
• Initiate payment plans for patients with outstanding balances.
• Utilize multiple resources to resolve patient inquiries.

Skills

Attention to detail

Excellent verbal and listening skills

Ability to work in a fast-paced environment

Proficiency navigating multiple computer screens

Alpha-Numeric data entry proficiency

Education

High School Diploma or equivalent

Job description

CUSTOMER SERVICE SUPPORT REP – PATIENT BILLING CUSTOMER SERVICE

LabCorp's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then LabCorp is the place for you!

The responsibilities for this opportunity include:

·Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.

·Initiate payment plans for patients for outstanding balances.

·Routinely utilize multiple resources to resolve patient inquiries while on the phone

·Maintain performance goals

·Ability to become proficient with processes after completing a structured training program.

Knowledge|Skills|Abilities:

·Ability to work and learn in a fast-paced environment

·Attention to detail

·Perform successfully in a team environment

·Excellent organization skills

·Proficiency navigating multiple computer screens and applications

·Alpha-Numeric data entry proficiency

·Excellent verbal and listening skills

Why should I become a Customer Service Support Representative at LabCorp?

·Work from home opportunity!

·Quarterly variable bonus potential!

·Generous paid time off!

·Medical, Vision and Dental Insurance Options!

·Flexible Spending Accounts!

·401k and Employee Stock Purchase Plans!

·No Charge Lab Testing!

·Fitness Reimbursement Program!

·And many more incentives!

Technical Requirements:

•Internet downloadspeed of at least 50 megabytes per second

•No satellite internet

•Ability to connect equipment to router/modem with Ethernet cord.Equipment cannot be connected through Wi-Fi,mobile routers, or mobile hotspot with ethernet port.

License|Certification|Education:

·Requires a High School Diploma or equivalent

·Previous medical and/or call center experience a plus.

The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). 2nd shift differential pay for EST. NOTE: During training, the hours will be 9am-6pm EST.

Application Window Closes: 5/27/2025

Pay Range: $15.25-16.00 an houror State/Local minimum wage, if higher.

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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