Inside Sales Representative- HVAC

Ferguson; Grand Prairie (TX); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with a company match

Mental health coverage

Gender affirming and family building

Paid parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, LLC in Grand Prairie, Texas is hiring a Sales Support Representative to assist customers, prepare quotes, and process orders while coordinating deliveries.

You will work with the sales team, utilize CRM and phone systems, and build relationships in a fast-paced environment. This role offers benefits and a competitive starting pay range based on experience.

Qualifications

• 3-7 years of sales or customer service experience.
• Experience in plumbing, HVAC, or trades is a plus.
• Ability to upsell.
• Proven track record of responding quickly to customer needs and making timely decisions.
• Able to thrive in a fast-paced environment and follow through on commitments.

Responsibilities

• Work with Sales associates to determine the best products and solutions for customers.
• Ensure personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls and address customer questions or concerns.
• Effectively use the CRM and phone system.

Skills

Sales experience

Customer service

CRM

Microsoft Office

Communication

Time management

Tools

CRM system

Phone system

Job description

Job Posting

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule

Monday- Friday 8am-5pm plus a Saturday every 6-8 weeks from 7am-12pm

Pay

Pay is expected to be start at $25 but could be more based on experience

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 3-7 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits

• health
• dental
• vision
• paid time off
• life insurance
• 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

Pay Range

$18.71 - $29.92

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information