Manager, PAP Resupply Systems

Medical Service Company; Cleveland (OH); Hybrid; USD 85,000 - 120,000; Full time

Job summary

MSC seeks a Manager, PAP Resupply Systems to drive analytics, reporting, and system optimization across PAP resupply operations. You will partner with leadership to identify trends, risks, and opportunities, delivering scalable data solutions that enhance patient experience and revenue performance.

The role emphasizes expertise in dashboards, Brightree/SNAP-like platforms, and AI-driven improvement initiatives, with a focus on operational efficiency and cross-functional collaboration.

Qualifications

• 3–7 years in healthcare operations, analytics, or PAP resupply.
• Experience with DME/HME or PAP resupply operations preferred.
• Strong analytical and problem-solving skills for KPIs.
• Experience with dashboards and Power BI; Excel and analytics platforms.
• Experience with Brightree, SNAP, or similar platforms.
• Cross-functional collaboration and multi-priority management.

Responsibilities

• Analyze operational data to identify trends, risks, performance gaps, and revenue opportunities.
• Develop and maintain dashboards, KPIs, scorecards, and reporting tools to monitor operational and financial performance.
• Monitor real-time operational metrics and proactively identify emerging risks impacting service levels, patient experience, conversion rates, or revenue.
• Provide actionable insights and recommendations to leadership to support operational decision making, backlog management, and capacity planning.
• Identify operational breakdowns through analytics and reporting and recommend corrective actions.
• Serve as the subject matter expert for PAP resupply systems, workflows, and operational reporting tools.
• Partner with operational leaders, IT, and vendors to support system enhancements, updates, testing, and implementations.
• Translate operational pain points and analytical findings into system requirements and improvement initiatives.
• Identify opportunities to leverage technology, automation, and AI-driven tools to improve operational efficiency, reduce manual effort, and strengthen revenue performance.
• Support and track system optimization initiatives and technology-related projects.

Skills

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Education

Bachelor's degree

Tools

Power BI

Brightree

SNAP

Job description

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.Benefits included!

to become a part of our dynamic team!

• Competitive Pay
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Manager, PAP Resupply Systems is responsible for driving operational performance through data analytics, reporting, system optimization, and technology-driven improvements across PAP Resupply operations. This role partners closely with PAP Resupply leadership to identify trends, performance gaps, and operational risks while developing scalable solutions that improve efficiency, patient experience, and revenue performance. The position serves as a subject matter expert for PAP resupply systems, reporting, and operational analytics, using data insights to identify breakdowns, support decision making, and drive system and process enhancements.

Responsibilities and Duties:

• Analyze operational data to identify trends, risks, performance gaps, and revenue opportunities.
• Develop and maintain dashboards, KPIs, scorecards, and reporting tools to monitor operational and financial performance.
• Monitor real-time operational metrics and proactively identify emerging risks impacting service levels, patient experience, conversion rates, or revenue.
• Provide actionable insights and recommendations to leadership to support operational decision making, backlog management, and capacity planning.
• Identify operational breakdowns through analytics and reporting and recommend corrective actions.
• Serve as the subject matter expert for PAP resupply systems, workflows, and operational reporting tools.
• Partner with operational leaders, IT, and vendors to support system enhancements, updates, testing, and implementations.
• Translate operational pain points and analytical findings into system requirements and improvement initiatives.
• Identify opportunities to leverage technology, automation, and AI-driven tools to improve operational efficiency, reduce manual effort, and strengthen revenue performance.
• Support and track system optimization initiatives and technology-related projects.

Continuous Improvement & Operational Support

• Assess operational processes and system-related workflows to identify inefficiencies, rework, and automation opportunities.
• Support standardization efforts that improve operational consistency, efficiency, and speed to care.
• Collaborate cross-functionally to resolve bottlenecks and improve operational performance.
• Support leadership with operational analysis, reporting, and project tracking related to process and system improvements.
• Perform other duties and support additional initiatives as assigned.

Qualifications

• 3–7 years of experience in healthcare operations, analytics, operational systems, process improvement, or PAP resupply operations.
• Experience with DME/HME or PAP resupply operations preferred.
• Strong analytical and problem-solving skills with experience interpreting operational data and KPIs.
• Experience with dashboards, reporting tools, Excel, and operational analytics platforms; Power BI preferred.
• Experience working with operational systems such as Brightree, SNAP, or similar healthcare platforms preferred.
• Exposure to system optimization, automation, AI-driven initiatives, or operational technology projects preferred.
• Strong communication, organizational, and cross-functional collaboration skills.
• Ability to manage multiple priorities and drive measurable operational improvements.

Education

• Bachelor’s degree preferred in Business, Healthcare Administration, Analytics, Operations, or related field. Equivalent experience may be considered.