Sales Support Representative

CDI Curb Adapters; Fife (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

CDI Custom Curb Adapters is seeking a highly organized Sales Support Representative to assist Regional Sales Representatives and drive a seamless customer experience from quote through delivery. You will prepare quotes, review technical drawings, and coordinate with Engineering, Production, and Logistics to move orders efficiently.

The role requires attention to detail, ability to interpret customer requirements, and experience with HVAC, sheet metal, or curb adapters is a plus.

Qualifications

• High school diploma or equivalent required; additional education in business, engineering, drafting, estimating, or related field is a plus.
• 2+ years of experience in sales support, customer service, estimating, quoting, order management, engineering support, drafting, manufacturing, or related role preferred.
• Prior experience preparing quotes, estimates, or proposals is strongly preferred.
• Experience interpreting engineering or mechanical drawings is strongly preferred.
• Experience with HVAC equipment, sheet metal, curb adapters, construction, manufacturing, or related industries is a plus.
• Experience using CRM, ERP, quoting, estimating, CAD, or order-entry systems preferred.
• Experience working with dimensions, measurements, specifications, material requirements, or manufacturing processes is highly desirable.

Responsibilities

• Process and manage incoming customer orders for the assigned plant and sales territory.
• Prepare accurate customer quotes based on provided specifications, measurements, drawings, equipment information, and project requirements.
• Review customer requests to identify products, materials, dimensions, configurations, and other information for quotes.
• Collaborate with Regional Sales Representatives, Engineering, Production and other internal teams for complex quotes.
• Review drawings, equipment schedules, specifications to determine quoting requirements.
• Identify missing or unclear information before quoting.
• Calculate pricing including materials, labor, production, freight, and other costs.
• Generate, track, revise, and follow up on quotes, proposals, and bids.
• Convert approved quotes into orders ensuring all specs carried through to entry.
• Maintain accurate quote records in CRM/management systems.
• Escalate engineering review when needed.

Skills

Quoting and estimating

Reading drawings

Microsoft Office

Communication

Customer service

Problem solving

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

CRM

ERP

CAD

Job description

CDI Custom Curb Adapters is seeking a highly organized, responsive, and customer-focused Sales Support Representative to support our Regional Sales Representatives and help drive a seamless customer experience from quote through delivery.

This position serves as a key connection point between Sales, Customers, Engineering, Production, and Logistics. The Sales Support Representative will help keep orders moving, ensure information is accurate, prepare and develop customer quotes, and provide the administrative, technical, and logistical support needed for our sales team to be successful.

The ideal candidate will have strong attention to detail and the ability to interpret customer requirements, drawings, measurements, equipment information, and other technical details necessary to develop accurate quotes. Experience with estimating, quoting, engineering, drafting, HVAC equipment, sheet metal, or manufacturing is highly preferred.

OUR CORE VALUES

• EASY – Don’t complicate things
• COMMUNITY – Share your time, treasure, and talents with each other and the world
• GROWTH – Committed to being better tomorrow than we are today

• Process and manage incoming customer orders for the assigned plant and sales territory.
• Prepare accurate customer quotes based on provided specifications, measurements, drawings, equipment information, and project requirements.
• Review customer requests to identify the products, materials, dimensions, configurations, and other information required to develop an accurate quote.
• Work with Regional Sales Representatives, Engineering, Production, and other internal teams to gather information needed for complex or non-standard quotes.
• Review drawings, equipment schedules, specifications, and other technical documents to determine quoting requirements.
• Identify missing, conflicting, or unclear information before a quote is released to the customer.
• Calculate pricing based on CDI products, materials, labor, production requirements, freight, and other applicable costs.
• Generate, track, revise, and follow up on sales quotes, proposals, and bids.
• Convert approved quotes into accurate customer orders while ensuring all quoted specifications and requirements are carried through to order entry.
• Maintain accurate records of quotes, revisions, pricing, and customer requirements within CDI's CRM and management systems.
• Recognize when a quote requires additional engineering review or approval and coordinate with the appropriate CDI team member.
• Assist Regional Sales Representatives with pricing, quoting, order entry, customer follow-up, and technical information.

Technical & Engineering Support

Develop a working knowledge of CDI Custom Curb Adapter products, manufacturing capabilities, materials, and production processes.

Read and interpret basic engineering drawings, mechanical drawings, equipment schedules, dimensions, and specifications.

Review HVAC equipment information to help determine appropriate curb adapter requirements.

Understand basic dimensions, measurements, elevations, openings, transitions, and other information used in curb adapter quoting.

Use customer-provided information, field measurements, drawings, and equipment data to support accurate quoting.

Communicate technical requirements clearly to Engineering, Production, Sales, and customers.

Assist in identifying potential manufacturing or installation concerns during the quoting process.

Escalate complex engineering or design questions to the appropriate Engineering or leadership team member.

Maintain accuracy and attention to detail when working with dimensions, measurements, specifications, and pricing.

Customer Support

Serve as a primary internal point of contact for customer questions regarding:

• Quotes
• Order status
• Manufacturing timelines
• Shipping and delivery
• Tracking information
• Documentation and submittals

Provide timely, professional, and solution-focused communication to customers.

Follow up on open customer requests and ensure commitments are completed.

Help create a positive customer experience by being responsive, accurate, and easy to work with.

Production & Logistics Coordination

Coordinate with the Plant Production Manager and Logistics Coordinator to ensure production and shipping schedules align with customer commitments.

Communicate changes to customer orders, priorities, and delivery requirements to the appropriate internal teams.

Monitor orders through the production and shipping process and proactively identify potential delays.

Escalate issues that could impact customer commitments or sales opportunities.

Maintain accurate customer records, order history, sales pipeline information, quote history, and other required data within CDI's CRM and management systems.

Prepare product submittals, sales packets, technical documentation, and other materials for customers and prospects.

Process and track product sample requests, including coordinating preparation and shipment.

Maintain organized and accurate sales and quoting documentation.

Assist with revisions to quotes and customer documentation as project requirements change.

Reporting & Performance Support

Assist with weekly and monthly sales reporting for the assigned plant and territory.

Compile sales activity, quote activity, order volume, quote-to-order conversion, and other performance metrics as requested.

Education & Experience

• High school diploma or equivalent required; additional education in business, engineering, drafting, estimating, or a related field is a plus.
• 2+ years of experience in sales support, customer service, estimating, quoting, order management, engineering support, drafting, manufacturing, or a related role preferred.
• Prior experience preparing quotes, estimates, or proposals is strongly preferred.
• Experience interpreting engineering or mechanical drawings is strongly preferred.
• Experience with HVAC equipment, sheet metal, curb adapters, construction, manufacturing, or related industries is a plus.
• Experience using CRM, ERP, quoting, estimating, CAD, or order-entry systems preferred.
• Experience working with dimensions, measurements, specifications, material requirements, or manufacturing processes is highly desirable.

Knowledge, Skills & Abilities

• Strong understanding of quoting and estimating principles.
• Ability to accurately interpret customer requirements and technical information.
• Ability to read and understand basic engineering, mechanical, HVAC, or fabrication drawings.
• Strong mathematical and analytical skills with the ability to work accurately with dimensions, quantities, pricing, and measurements.
• Excellent verbal and written communication skills.
• Strong customer service skills and a professional, patient demeanor.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Exceptional attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively across Sales, Engineering, Production, Logistics, and Leadership.
• Ability to take ownership of tasks and follow them through to completion.
• Comfortable working in a fast-paced manufacturing environment.
• Ability to learn CDI products, processes, HVAC equipment, and industry terminology.
• Proficient with Microsoft Office and comfortable learning new software and technology.
• Ability to lift up to 25 pounds occasionally.