Sales Support Representative

Creative Financial Staffing; Fairlawn (OH); On-site; USD 35,000 - 42,000; Full time

Job summary

A leading company offers an opportunity as a Sales Support Representative in Fairlawn, OH. The role involves responding to customer inquiries, resolving issues, and maintaining detailed records. Candidates should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Join a supportive team where your voice matters and you can grow over time.

Qualifications

• Previous customer service or call center experience is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve product or service problems and process orders accurately.
• Maintain detailed records of customer interactions and transactions.

Skills

Communication

Problem Solving

Attention to Detail

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

CRM systems

Microsoft Office Suite

Job description

Small team with a family-like atmosphere

Your voice matters-ideas are encouraged and valued

Opportunity to grow and take on more responsibility over time

Responsibilities for the Sales Support Representative

Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner

Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions

Process orders, returns, exchanges, and refunds accurately

Maintain detailed records of customer interactions and transactions

Collaborate with other departments to resolve complex issues

Follow up with customers to ensure their issues are resolved to their satisfaction

Provide information about products, services, promotions, or policies

Identify opportunities for process improvement and customer satisfaction enhancements

Preferred Qualifications for the Sales Support Representative

High school diploma or equivalent (Associate's or Bachelor's degree preferred)

Previous customer service or call center experience is a plus

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to multitask and work under pressure

Familiarity with CRM systems and Microsoft Office Suite

The Sales Support Representative role is fully onsite in Fairlawn, OH with a salary range of $35,000 - $42,000 depending on experience.

For immediate and confidential consideration reach out to me , Jackie Blythe, at