Sales Support Representative

Taylor Corporation; City of Amsterdam, Northern (NY, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation is hiring a Sales Support Representative for Amsterdam, NY (also open in White Bear Lake, MN and Pompano Beach, FL). You will answer calls, process orders, and manage vendor communications to ensure timely shipments.

The role includes handling emails, chats, and routine order tracking with a focus on accuracy and customer satisfaction. The position requires 2 years of related experience, strong attention to detail, and solid communication and organizational skills.

Qualifications

• Two years of related experience required.
• Strong written and verbal communication skills.
• Able to manage multiple tasks and priorities.

Responsibilities

• Answer customer service calls and emails, process orders accurately.
• Handle vendor forms and inquiries to ensure on-time shipment.
• Respond to chats and phone calls from customers and vendors with professionalism.
• Maintain relationships with third-party vendors to resolve issues.
• Provide order status updates and assist with invoicing reconciliation.

Skills

Attention to detail

Communication

Organizational skills

Problem-solving

Independent judgement

Job description

## Sales Support RepresentativeApply: Amsterdam, NY - Taylor Promotional Products Inc.: Pompano Beach, FL – Taylor Promotional Products Inc.: White Bear Lake, MN - Taymark, Inc.: Full time: Posted Yesterday: R30007**Come Work with Us!***Taylor is proud to now offer \"DailyPay\". With \"DailyPay\", you can get paid on your very first day. No more waiting for direct deposit or a paper check!* *https://www.dailypay.com/partners/taylorcorp/*Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.Ready to build a career? It’s time to look at Taylor.**You Opportunity:** Taylor DM Brands, previously known as Amsterdam Printing, is looking for a **Sales Support Representative** to join the team! In this role, you will be responsible for working directly with vendors to ensure orders ship on time, answering vendor emails, answering customer service phones and chats as well answering incoming phone calls from vendors. You will also be handling various Customer Service duties throughout the day.**Work Authorization:** To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.**Your Responsibilities:*** Answer customer service calls, assist customers with inquiries, and accurately enter and process orders* Working on a wide variety of vendor forms* Handled inbound customer chats, answered questions, resolved concerns, and ensured a positive customer experience while meeting response time expectations.* Maintain strong relationships with third-party vendors, facilitating communication, addressing concerns, and ensuring accurate and timely resolution of customer and operational issues.* Process call tags* Customer contact via phone/email to provide status updates and/or resolve concerns on orders* Assist with order management ensuring timely delivery, tracking information and obtaining invoices for reconciliation* Other tasks as required to meet team goals**Your Shift:*** Monday through Friday from 8:30am - 5:00pm EST* This position may be filled in **Amsterdam, NY**; **White Bear Lake, MN**; or **Pompano Beach, FL****You Must Have:*** 2 years of related/relevant experience* Strong attention to detail, communication and organizational skills, independent judgement, and problem-solving abilities**We Would Also Prefer:*** Knowledge of promotional products and knowledge of shipping methods*The anticipated hourly wage for this position is $18 per hour. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.***About Taylor Corporation**One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.***The Employer retains the right to change or assign other duties to this position.******Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.***