Patient Data & Operations Specialist

Baxter; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Baxter is seeking a Customer Operations Specialist to process patient information and cardiac monitoring data with accuracy and speed. You will manage inbound inquiries, document interactions, and ensure data integrity across systems in a fast-paced, compliant environment.

The role requires a high school diploma, data-entry experience, and proficiency with Microsoft Office. Ability to lift up to 50 pounds is required. Starting pay is $16.15 per hour, with comprehensive benefits.

Qualifications

• Experience using computer systems for data entry and record maintenance.
• Proficiency with Microsoft Office applications.
• Experience working with multi-line phone systems or handling inbound inquiries.
• Ability to maintain confidential and sensitive patient information in compliance with company policies.
• Ability to lift, move, and carry items weighing up to 50 pounds.

Responsibilities

• Upload CAM patch data and associated patient information into company systems, ensuring complete and accurate documentation.
• Organize, scan, label, and process incoming CAM products and records to support daily operations.
• Enter patient documentation, symptom diaries, notes, complaints, and other required information into designated systems.
• Answer inbound customer calls and emails, providing information, resolving routine inquiries, and routing requests according to established procedures.
• Document customer interactions, correspondence, and case details within company systems.
• Identify and elevate data discrepancies, documentation issues, or customer concerns in accordance with standard operating procedures.
• Assist with inventory management, including the intake, storage, recycling, and disposal of cardiac monitoring devices according to company policies and regulatory requirements.
• Lift, move, transport, and handle cardiac monitoring equipment, supplies, and inventory weighing up to 50 pounds.

Skills

Data entry

Phone system handling

Confidentiality

Attention to detail

Task management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Baxter is seeking a Customer Operations Specialist to process patient information and cardiac monitoring data with accuracy and speed. You will manage inbound inquiries, document interactions, and ensure data integrity across systems in a fast-paced, compliant environment.

The role requires a high school diploma, data-entry experience, and proficiency with Microsoft Office. Ability to lift up to 50 pounds is required. Starting pay is $16.15 per hour, with comprehensive benefits.