Sales Support & Order Management Specialist

Venturi Supply; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid holidays

PTO from day one

Employee assistance program

Job summary

Venturi Supply is expanding its team in Dallas and seeks a Sales Support Representative to serve as the customer service facilitator for the sales process. You will be the daily contact for will-call and existing customers, providing product knowledge and order support.

Responsibilities include collaborating with the sales team, managing orders, pricing inquiries, and ensuring timely shipment while upselling better solutions when appropriate.

Qualifications

• Minimum of 1 year of experience in customer service or a sales environment.
• At least 2 years of experience in the pipe, valves, or fittings industries.
• Education: GED, high school diploma, or associate's degree preferred.
• Computer literate; proficient with MS Office 365 and ERP systems.
• Strong negotiation, analytical, and problem-solving skills.
• Ability to effectively communicate in writing and verbally.
• Thrives in a collaborative team environment.

Responsibilities

• Collaborates with the sales team to understand customers' needs and identify potential sales opportunities.
• Facilitates the sales process by managing projects, tracking open sales orders, resolving issues, and providing overall customer service and support.
• Offer product information to meet customers' needs and upsell better solutions when appropriate.
• Prospect for new sales opportunities by contacting existing customers via outbound calls and emails.
• Provide product pricing using the pricing matrix; do not negotiate or set pricing. Relay any additional pricing inquiries from customers to the outside salesperson.
• Ensure timely shipment of materials and maintain customer satisfaction.
• Contribute to additional sales by keeping a high level of product knowledge.
• Assist with customer inquiries and coordinate with outside sales personnel as needed.
• Procure non-stock products when required.
• Obtain inventory for Direct and Tagged Sales orders.
• Perform estimating, take-off, and proposal duties as necessary.
• Carry out any other duties assigned by management.
• Execute additional responsibilities as assigned or required.

Skills

Negotiation

Analytical thinking

Problem-solving

Communication

Attention to detail

Team player

Education

GED / High School / Associate

Tools

MS Office 365

ERP systems

Job description

Venturi Supply is expanding its team in Dallas and seeks a Sales Support Representative to serve as the customer service facilitator for the sales process. You will be the daily contact for will-call and existing customers, providing product knowledge and order support.

Responsibilities include collaborating with the sales team, managing orders, pricing inquiries, and ensuring timely shipment while upselling better solutions when appropriate.