Sales Support Engineer - Remote

Lensa; Atlanta (GA); Remote; USD 80,000 - 145,000; Full time

Job summary

Acuity Inc. is seeking a Sales Support Engineer to empower customers through innovative building automation solutions. The role involves onboarding, product training, and driving technology adoption while collaborating with cross-functional teams. Ideal candidates will possess a strong background in Tridium Niagara Framework and HVAC systems. Join a dynamic team focused on improving energy efficiency and sustainability.

Benefits

Collaborative team environment

Opportunity for global travel

Qualifications

• Experience with Tridium Niagara Framework certification is preferred.
• Experience with IoT integrations and programming in Python, Java, C+ is a plus.

Responsibilities

• Support new customer onboardings and conduct product training.
• Attend industry trade shows and demonstrate product features.
• Collaborate with the engineering team to stay updated on product advancements.

Skills

Exceptional knowledge of Tridium Niagara Framework

Fundamental understanding of HVAC systems

Logical thinking and programming for HVAC control

Understanding of protocols like BACnet, Modbus

Knowledge of IP networking

Job description

1 day ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Acuity Brands.

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

We are looking for a problem solver with an application engineering and/or programming background in BAS controls to help support our network of direct End-Users, consulting engineers, digital partners, and OEM customers with adoption of the best technology our industry has to offer.

Travel required across US/Canada, possible global travel up to 50% for customer onboarding, trade shows, technical support, etc

Key Tasks & Responsibilities (Essential Functions)

As a Sales Support Engineer you will be the product subject matter expert and dynamic thinker for our Sales Team engaging in various types of support activities including but not limited to:

• New Product Introductions
• Tech focused sessions/webinars/lunch n learns
• Supporting new customer onboardings
• Attending Industry trade shows
• Product feature demonstrations
• Providing supplemental product training
• Supporting projects that are adopting new technology for the first time
• Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.
  
  

Preferred Skills And Experience

Tridium Niagara Framework (AX/N4 certification preferred)

Skills And Minimum Experience Required

The ideal candidate for this role would have the following skills:

• Exceptional knowledge and understanding of the Tridium Niagara Framework. EC-Net (The Distech Brand of Tridium Niagara) is a cornerstone of a Distech Controls solution. You should be confident in your ability to take a station from scratch with no templates to a complete automation system.
• A solid fundamental understanding of HVAC systems.
• Ability to think logically and write programs for HVAC control.
• Have a knack for explaining often though as complicated topics in layman’s terms.
• Fundamental understanding of protocols such as BACnet, Modbus, Lonworks
• Fundamental understanding of MSTP and IP networking
  
  

What Will Help You Stand Out

• Experience with IoT integrations and API’s
• Ability to write code in computer programming languages such as Python, Java, C+
• Your personal hobbies include tinkering, building, or creating
• Advanced understanding of IP networking
• Experience with Linux and or Docker/Containers
• Industrial controls experience is beneficial for critical market verticals like Data Centers
  
  

You will be joining a solutions sales team with an incredible family-like culture. Your peers will be some of the brightest minds in our industry. I hope the thought of learning about controllers with embedded graphics and docker container support, then sharing that knowledge with our customers sounds like fun. We look forward to meeting you.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Please click here (https://www.eeoc.gov/poster) and here (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) for more information.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone]. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Brands property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

E-Verify Participation Poster (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

e-verify.gov

eeoc.gov (https://www.eeoc.gov/employees-job-applicants)

The range for this position is $80,400.00 to $144,700.00. Placement within this range may vary, depending on the applicant’s experience and geographic location.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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