Sales Support Engineer

Advanced Solutions International, Inc.; United States; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental, and Vision Insurance

Life and AD&D Insurance

Flexible Spending Account

Healthcare Savings Account

401k Retirement Plan with Discretional

Opportunities for Professional Growth

Employee Assistance Program

Hybrid/Remote Work

Job summary

Advanced Solutions International, Inc. is seeking an Associate Sales Support Engineer to assist in pre-sales activities for OpenWater, iMIS, TopClass, Clowder, and other ASI software.

You will collaborate with the sales team to prepare demos, answer product questions, and support RFP responses. After training, you will conduct demos for partners, create demo videos, and stay current on ASI products and policies.

Qualifications

• Bachelor's degree or related experience.
• Experience in sales support or customer service roles.
• Strong communication and presentation skills.

Responsibilities

• Support pre-sales activities with the sales team, including demos and RFP responses.
• Observe, learn, and gradually take on more responsibilities in demo presentations.
• Conduct practice demos for partners and maintain demo scripts and materials.
• Meet with clients to review product functionality questions and support documentation.
• Maintain up-to-date knowledge of ASI products and sales policies.

Skills

Sales support

Customer service

Communication

Presentation

Learn quickly

Organizational skills

Team collaboration

Education

Bachelor's degree

Job description

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions also includes the iMIS Engagement Management System, TopClass LMS, and the Clowder mobile app. Together, we help our clients achieve great things.

About our position

ASI is looking for a passionate and motivated Associate Sales Support Engineer to join our dynamic team. The Associate Sales Support Engineer is responsible for supporting ASI’s sales efforts to drive the business growth of OpenWater, iMIS, TopClass, Clowder, and other ASI software solutions. In this role, the Sales Support Engineer will collaborate closely with the sales support team to provide support in OpenWater pre-sales activities, including product demos, product fit evaluations, product discovery calls and other sales documentation to assist the sales operations.

What you’ll be doing

• Collaborate with the sales team to provide support in pre-sales activities, including demo preparation, answering product-related inquiries, and assisting with RFP responses and proposal development and other documentation-related tasks.
• Observe and learn demo techniques and become familiar with the master demo system, gradually take on more responsibilities in demo presentations and assisting current Sales Support Engineers in demo presentations.
• After training, conduct practice demos for partners interested in our products, ensuring a seamless and engaging experience that highlights the value and capabilities of OpenWater software and all ASI’s products.
• Assist in the creation and maintenance of product demo videos especially in the Consensus platform.
• Meet with clients and prospects to review and discuss specific product functionality questions.
• Maintain demo scripts for OpenWater ASI software solutions as required.
• Maintain up-to-date knowledge of all of ASI’s products, sales policies, and procedures to ensure a high level of customer service.
• Perform other job-related duties that may be assigned from time to time.

What we want you to have

• Bachelor's degree in a relevant field or related experience
• Previous experience in sales support, customer service, or a similar role
• Strong communication and presentation skills.
• Ability to learn quickly and adapt to new technologies and products.
• Excellent organizational and time management abilities.
• A proactive mindset with a passion for contributing to team success.

What we offer

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long‑term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.

Compensation

Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. For candidates located in Alexandria, VA or Austin, TX, the current estimated compensation range for this role is $50,000 - $65,000. Compensation may vary for candidates in other locations within the United States.

In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth and Development
• Employee Assistance Program
• Hybrid/Remote Work

ASI for All

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at [e-mail].