Inside Sales Representative

S&C Electric Company; Chicago (IL); Hybrid; USD 54,000 - 71,000; Full time

Job summary

S&C Electric Company in the United States is seeking an Inside Sales Representative to support our external sales force and customers in one or more sales territories. The role emphasizes building strong customer relationships and handling inquiries, orders, and documentation in a high-volume environment.

Ideal candidates will have 3+ years of customer service experience in manufacturing, proficiency with MS Office, Excel, and familiarity with Oracle and Salesforce, plus strong communication,

Qualifications

• 3 years customer service experience within a Manufacturing type company.
• Proficient in computer software systems including MS Office and MS Excel.
• Working knowledge of Oracle and Salesforce.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Strong attention to detail and analytical skills.
• Strong technical capacity.
• Ability to communicate and work cooperatively with all levels within the organization.

Responsibilities

• Manage assigned territory(ies) and provide support to Sales and customers for various inquiries, general product, order, process questions.
• Review drawings, Specification Bulletins, and other resources to help troubleshoot routine requests or problems with customer orders, customer accounts, and other related issues
• Process and verify the accuracy of literature requests, quotation requests, sales orders, credits, debits, and returns.
• Negotiating shipment schedules and expedites.
• Use various Microsoft apps, SalesForce, and Oracle to process requests
• Identify where improvement is needed in sales processes and make suggestions for improvements
• Working to build customer loyalty based on helpful and responsive communication.
• Maintain general working knowledge of S&C products and services.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Analytical skills

Team collaboration

Technical capacity

Tools

MS Office

MS Excel

Oracle

Salesforce

Job description

Job Description

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Job Description

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Hours

• 8:00 am - 5:00 pm (Mon-Fri) Hybrid

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position in the United States is $53,944 - $71,475. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C's annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as a Inside Sales Representative!

Are you passionate about sales? As Inside Sales Representative, you'll be crucial in ensuring smooth operations and supporting our diverse team. In this role, the Inside Sales Representative will support our external sales force and customers in one or more sales territories. S&C Sales territories are established areas with dedicated Salespeople or Manufacturer Representatives. The Inside Sales Representative and Territory Manager/Sales Rep partner together in their assigned territories to build solid customer relationships. Our superior customer service levels play a significant factor in our customer's decision to continue to purchase products and services from S&C. The Inside Sales Representative's ability to be efficient and productive in a high volume, fast-paced, detailed orientated environment is paramount.

Key Responsibilities

• Manage assigned territory(ies) and provide support to Sales and customers for various inquiries, general product, order, process questions.
• Review drawings, Specification Bulletins, and other resources tohelp troubleshoot routine requests or problems with customer orders, customer accounts, and other related issues
• Process and verify the accuracy of literature requests, quotation requests, sales orders, credits, debits, and returns.
• Negotiating shipment schedules and expedites.
• Use various Microsoft apps, SalesForce, and Oracle to process requests
• Identify where improvement is needed in sales processes and make suggestions for improvements
• Working to build customer loyalty based on helpful and responsive communication.
• Maintain general working knowledge of S&C products and services.

What You’ll Need To Succeed

• 3 years customer service experience within a Manufacturing type company
• Proficient in computer software systems including MS Office and MS Excel
• Working knowledge of Oracle and SalesForce
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Strong attention to detail and analytical skills
• Strong technical capacity
• Ability to communicate and work cooperatively with all levels within the organization.

Preferred

• Basic knowledge of low to medium-voltage electricity

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [e-mail].

No fixed deadline

About Us

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world. With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership. S&C's deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.

S&C provides a comprehensive and competitive benefit package that includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical & Prescription, Dental, Vision, Health Care and Dependent Care Flexible Spending Accounts, , Health Savings Account (HSA), Group Life Insurance, optional Supplemental Life and AD&D Insurance, Wellbeing Resources including Employee Assistance Program and Family Forming Benefits (i.e., Adoption and Fertility support)
• Leave Benefits: Vacation Time, Sick Time, Paid Holidays and Company Shutdown days, Short-Term Disability, Long-Term Disability, Other Leaves, Paid Parental Time and Military Leave

Retirement Benefits: 401(k) Retirement Savings and Employee Stock Ownership Plan (KSOP) offering traditional