Sales Support & Delivery Excellence Manager

Volvo Group; Greensboro (NC); Sur place; USD 84 000 - 103 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Generous paid time off

Retirement plan

Volvo Group University

Work-life programs

Résumé du poste

Volvo Group in Greensboro, NC, is seeking a Sales Support & Facilitation Manager to drive improvements across Volvo Trucks NA sales operations, ensuring on‑time, defect‑free vehicle delivery and high customer satisfaction within the dealer network.

You will lead with energy to enhance delivery precision, manage credits, inventory, the Demo Program, and policy processes, while aligning with IT, NRV, Fontaine, and Logistics. A Bachelor’s degree and 3–5 years in heavy trucks/Volvo are required.

Qualifications

• Bachelor’s degree in Business Administration or related discipline, or equivalent experience.
• Minimum 3 years in heavy trucks related companies; 3-5 years within Volvo Group preferred.

Responsabilités

• Represent the Volvo brand to our Dealer Network.
• Drive improvements in sales and operations for Delivery Precision.
• Manage dealer terminations, buybacks and buy/sell agreements as it relates to truck sales.
• Manage all credits to the dealer network in regard to Field Transaction forms, Retail Sales Assistance, sales goodwill and other dealer reimbursements.
• Responsible for corporate inventory to achieve corporate approved inventory levels including promoting, invoicing and delivery to VTNA Dealer Network.
• Responsible for changing order type when requested by the dealers.
• Responsible for the Demo Program.
• In depth knowledge of Volvo product offerings, features and benefits.
• Manage sales process from order and delivery and provide support if needed, once trucks are in service.
• Sales Liaison with IT department, NRV, Fontaine, and Logistics.
• Responsible for Sales Policies and Procedures to be used by Dealer Network.
• Manager delivery issues to NRV through administrating decisions on re-imbursements and final payments as well as overall responsibility with outside suppliers including communication of delays to dealer network.
• Responsible for the Secondary Freight Sales Policy reimbursement process for the Dealer Network.
• Responsible for Initiating and managing Sales Policy processes.
• Manage the corporate repurchase process.
• Perform all other duties as assigned.
• Develop pro-active dealer communications to enable dealer sales reps to manage delays and disturbances more efficiently with our customers.
• Perform Ad-hoc reporting when needed.

Connaissances

Professional demeanor

Sales policies

Business principles

Mainframe systems

Dealer operations

Sales transactions

Project management

Diversity awareness

Formation

Bachelor's degree in Business Administration or related

Description du poste

Volvo Group in Greensboro, NC, is seeking a Sales Support & Facilitation Manager to drive improvements across Volvo Trucks NA sales operations, ensuring on‑time, defect‑free vehicle delivery and high customer satisfaction within the dealer network.

You will lead with energy to enhance delivery precision, manage credits, inventory, the Demo Program, and policy processes, while aligning with IT, NRV, Fontaine, and Logistics. A Bachelor’s degree and 3–5 years in heavy trucks/Volvo are required.