Sales Support & Facilitation Manager

Volvo Group; Greensboro (NC); On-site; USD 84,000 - 103,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Generous paid time off

Retirement plan

Volvo Group University

Work-life programs

Job summary

Volvo Group in Greensboro, NC, is seeking a Sales Support & Facilitation Manager to drive improvements across Volvo Trucks NA sales operations, ensuring on‑time, defect‑free vehicle delivery and high customer satisfaction within the dealer network.

You will lead with energy to enhance delivery precision, manage credits, inventory, the Demo Program, and policy processes, while aligning with IT, NRV, Fontaine, and Logistics. A Bachelor’s degree and 3–5 years in heavy trucks/Volvo are required.

Qualifications

• Bachelor’s degree in Business Administration or related discipline, or equivalent experience.
• Minimum 3 years in heavy trucks related companies; 3-5 years within Volvo Group preferred.

Responsibilities

• Represent the Volvo brand to our Dealer Network.
• Drive improvements in sales and operations for Delivery Precision.
• Manage dealer terminations, buybacks and buy/sell agreements as it relates to truck sales.
• Manage all credits to the dealer network in regard to Field Transaction forms, Retail Sales Assistance, sales goodwill and other dealer reimbursements.
• Responsible for corporate inventory to achieve corporate approved inventory levels including promoting, invoicing and delivery to VTNA Dealer Network.
• Responsible for changing order type when requested by the dealers.
• Responsible for the Demo Program.
• In depth knowledge of Volvo product offerings, features and benefits.
• Manage sales process from order and delivery and provide support if needed, once trucks are in service.
• Sales Liaison with IT department, NRV, Fontaine, and Logistics.
• Responsible for Sales Policies and Procedures to be used by Dealer Network.
• Manager delivery issues to NRV through administrating decisions on re-imbursements and final payments as well as overall responsibility with outside suppliers including communication of delays to dealer network.
• Responsible for the Secondary Freight Sales Policy reimbursement process for the Dealer Network.
• Responsible for Initiating and managing Sales Policy processes.
• Manage the corporate repurchase process.
• Perform all other duties as assigned.
• Develop pro-active dealer communications to enable dealer sales reps to manage delays and disturbances more efficiently with our customers.
• Perform Ad-hoc reporting when needed.

Skills

Professional demeanor

Sales policies

Business principles

Mainframe systems

Dealer operations

Sales transactions

Project management

Diversity awareness

Education

Bachelor's degree in Business Administration or related

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

If you would you like to join an exciting and challenging position as a member of the Volvo Trucks North America Sales Team then this may be the position for you!

We’re looking for someone with high energy to provide continuous improvement to support all markets, regions, districts and dealers as a Sales Support & Facilitation Manager. Your target will be to achieve customer satisfaction within Volvo Trucks, NA and drive processes and business rulers toward easy-to-do-business with. You will successfully manage the order and delivery process for on-time, defect free and customer vehicle delivery.

Core Responsibilities

• Represent the Volvo brand to our Dealer Network, and also, in some cases, their customers.
• Continuously drive improvements in the area of sales and operations for Delivery Precision.
• Manager dealer terminations, buybacks and buy/sell agreements as it relates to truck sales.
• Manage all credits to the dealer network in regard to Field Transaction forms, Retail Sales Assistance, sales goodwill and other dealer reimbursements.
• Responsible for all corporate inventory to achieve corporate approved inventory levels including promoting, invoicing and delivery to VTNA Dealer Network.
• Responsible for changing order type when requested by the dealers.
• Responsible for the Demo Program.
• In depth knowledge of Volvo product offerings, features and benefits.
• Manage sales process from order and delivery and provide support if needed, once trucks are in service.
• Sales Liaison with IT department, NRV, Fontaine, and Logistics.
• Responsible for Sales Policies and Procedures to be used by Dealer Network.
• Manager delivery issues to NRV through administrating decisions on re-imbursements and final payments as well as overall responsibility with outside suppliers including communication of delays to dealer network.
• Responsible for the Secondary Freight Sales Policy reimbursement process for the Dealer Network.
• Responsible for Initiating and managing Sales Policy processes.
• Manage the corporate repurchase process.
• Perform all other duties as assigned.
• Develop pro-active dealer communications to enable dealer sales reps to manage delays and disturbances more efficiently with our customers.
• Perform Ad-hoc reporting when needed.

Who are you?

You hold at least Bachelor’s degree in Business Administration or related discipline or equivalent experience required with a minimum of 3 years within heavy trucks related companies and prefer 3-5 years within Volvo Group.

To be the perfect match for this role, your critical competencies will include critical competencies:

• Professional and respectful.
• Thorough knowledge of sales policies and procedures.
• Thorough knowledge of business and accounting principles.
• Thorough knowledge of TDP and mainframe systems.
• Working knowledge of dealer sales operations/trucking industry or related sales environment.
• Working knowledge of sales transactions.
• Project management Skills.
• Fostering Diversity.

As a successful Sales Support Specialist, you will:

• Lead with passion.
• Perform with purpose.
• Transform with vision.

This posting will closeo n 11/19/2026.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $83,500.00 - $103,100.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.