Sales Support Coordinator | CRM & Customer Liaison

Ferguson; Springdale (AR); On-site; USD 23,000 - 39,000; Full time

Job summary

Ferguson in Springdale, AR seeks a Sales Support Associate to back the sales team, outline tasks, and prospect new leads while engaging customers. You will assist in proposals, contracts, and documentation, coordinate deliveries, and use CRM and phone systems to track progress and resolve inquiries.

Bachelor’s degree preferred; 1–3 years in a sales role is acceptable. Self-motivated, flexible, and customer-focused candidates will thrive.

Qualifications

• Bachelor’s degree preferred; 1–3 years accepted in lieu of bachelor’s degree.
• Exhibit a strong desire to be in a sales-focused role, and to learn about products, services, sales technologies, and processes at Ferguson.
• Innately self-motivated with a consistent track record of driving results.
• Possess a natural penchant for assisting customers and addressing their needs effectively.
• Demonstrate an ability to be flexible and open to change.
• Previous professional experiences or internships in Sales, preferred.

Responsibilities

• Provide support to the sales team in outlining project tasks and timelines, prospecting for new leads, and handling customer inquiries
• Assist in the development of sales proposals, contracts, and other documentation required for closing deals
• Support sales projects and initiatives by coordinating tasks, tracking progress, and ensuring timely completion of deliverables
• Interact with customers to understand their needs, address inquiries, and provide information about products or services
• Capture feedback from customers to identify areas for improvement and enhance the overall customer experience
• Take the initiative to learn new sales techniques, tools, and technologies that can contribute to your success in the role
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Responsibilities include training and working in the warehouse, pipe yard and at the sales counter

Skills

Sales orientation

Customer-focused

Adaptability

Self-motivation

Sales internship experience

CRM systems knowledge

Phone system proficiency

Education

Bachelor’s degree

Tools

CRM software

Phone system

Job description

Ferguson in Springdale, AR seeks a Sales Support Associate to back the sales team, outline tasks, and prospect new leads while engaging customers. You will assist in proposals, contracts, and documentation, coordinate deliveries, and use CRM and phone systems to track progress and resolve inquiries.

Bachelor’s degree preferred; 1–3 years in a sales role is acceptable. Self-motivated, flexible, and customer-focused candidates will thrive.