Sales Support Coordinator - 65011405839

somewhere; United States; Remote; USD 28,000 - 39,000; Full time

Job summary

Our client is seeking a senior-level, full-cycle Sales Support Coordinator to own and manage a portfolio of ~320 direct industrial customer accounts. Play a key role in driving repeat sales, managing pipelines in Pipedrive, and coordinating order fulfillment with production and logistics.

You will leverage AI tools to accelerate outreach and maintain strong customer relationships. Ideal candidates have 4+ years in B2B sales, solid CRM experience, and excellent English communication.

Qualifications

• 4+ years in full-cycle B2B sales, account management, or inside sales in industrial materials or related sectors.
• Hands-on proficiency with CRMs (Pipedrive or similar) and AI productivity tools (ChatGPT/Claude).
• Strong written and verbal English with a confident phone presence.
• Reliable remote setup with high-speed internet and availability during 7:00 AM–4:00 PM CST.

Responsibilities

• Own a portfolio of ~320 direct industrial accounts, driving repeat sales and opportunities.
• Maintain clean Pipedrive pipelines, log notes, quotes, orders, and ensure follow-up cadences.
• Leverage AI tools to accelerate research, draft outreach, and summarize call notes.
• Coordinate order fulfillment with production, inventory, and logistics to ensure on-time delivery.

Skills

B2B sales

Account management

Remote collaboration

English communication

Tools

Pipedrive

AI productivity tools

Google Workspace

MS Office

Job description

Sales Support Coordinator

Work Hours: Monday to Friday, 7:00 AM–4:00 PM CST

Pay Range: $2,500–$3,500/mo (Varies based on skill set and experience level)

Location of Search: South Africa, Latin America

Work Location: Remote

Company Overview

Our client is a specialized industrial materials and supply provider, processing and supplying high-volume manufacturing solutions to industrial clients nationwide. Known for technical quality assurance, reliable logistics, and dependable product standards, the company provides essential raw materials critical to diverse industrial production processes.

To support business expansion and ensure comprehensive account coverage across its growing customer base, the company is adding a dedicated sales professional to manage customer accounts, build repeat sales pipelines, and drive business development.

Role Overview

We are seeking a senior-level, full-cycle Sales Support Coordinator to own and manage a portfolio of ~320 direct industrial customer accounts. You will drive repeat sales, manage Pipedrive pipelines, leverage AI productivity tools (ChatGPT/Claude), and coordinate order fulfillment to ensure account retention and revenue growth.

Core Responsibilities

• Full-Cycle Account Management: Serve as the primary sales contact for ~320 assigned accounts. Re-engage inactive buyers, present product solutions, negotiate terms, address customer concerns, and proactively identify upselling and cross-selling opportunities.
• Pipeline & CRM Maintenance: Build, organize, and maintain clean deal pipelines in Pipedrive. Log call notes, quotes, order histories, and enforce systematic follow-up cadences to ensure zero account drop-off.
• AI-Enhanced Operations: Use AI productivity tools (ChatGPT, Claude) to accelerate industry/account research, draft personalized outreach, summarize call notes, and optimize daily workflows.
• Order & Fulfillment Support: Gather volume specs to issue pricing quotes, verify order documentation, and collaborate with internal production, inventory, and logistics to track orders through delivery.

Qualifications & Requirements

• Experience: 4+ years in full-cycle B2B sales, account management, or inside sales (experience in industrial materials, manufacturing, or commercial supply distribution is preferred).
• Technical Skills: Hands-on proficiency with Pipedrive (or similar CRMs), AI productivity tools (Claude/ChatGPT), Google Workspace / MS Office, and digital communication platforms.
• Communication & Execution: Advanced written and verbal English skills with a confident phone presence; strong time-management and pipeline prioritization abilities.
• Setup: High-speed internet connection, dedicated remote home office, and full availability during 7:00 AM–4:00 PM CST hours.

Key Performance & Success Metrics

• Total portfolio revenue, order volume, and account retention rates.
• Success in re-engaging inactive accounts and quote follow-up consistency.
• CRM data hygiene and accuracy in Pipedrive.
• Workflow efficiency gains through AI integration.
• Smooth cross-departmental coordination with production and logistics.