Sales Support Coordinator

Fictiv; Schaumburg (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

MISUMI Americas is seeking a team member to support the sales organization through exceptional service and accurate data management. This role involves managing direct sales communication and assisting in various project responsibilities.

The ideal candidate should possess a Bachelor's degree or equivalent experience, along with approximately 2 years in customer service or sales support. Proficiency in Excel and familiarity with CRM software is required.

Qualifications

• Approximately 2 years of Customer Service, Sales support or data analytics experience.
• Experience at a manufacturing or distribution company.
• Basic proficiency in Excel (e.g. pivot tables, v-lookups).
• Customer oriented and taking initiative is essential.

Responsibilities

• Manage direct sales communication related to daily activity.
• Participate in various project responsibilities as directed.
• Assist with customer records in CRM system.
• Provide troubleshooting for customer orders and account status.

Skills

Customer service

Communication skills

Problem-solving skills

Organization skills

Time management

Analytical skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Dynamics

Excel

PowerPoint

Job description

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world‑class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact in this role

The position will be responsible for supporting the sales team and overall sales efforts by providing exceptional service to the Sales organization. This person must possess a high degree of aptitude for a wide variety of administrative tasks, accurate data management, reporting requirements and use of applicable system applications and resources.

Areas of responsibility

• Effectively manage direct sales communication related to daily activity (timely responsive, problem solving, drive to closure, confirm customer/Sales is satisfied with outcomes, etc.)
• Actively participate in various project responsibilities as representative of the sales organization per management direction.
• Assist in requests that fall outside of standard company policy and customer claim related activities that enhance customer satisfaction.
• Serve as liaison between Account Managers and other departments such as customer service, head office, engineering, and procurement for daily activities.
• Assist Sales with the maintenance of customer records in CRM system.
• Perform wide range of CRM tasks including but not limited to; data entry, migration, cleansing, report generation, campaign development, and dashboard creation.
• Provide troubleshooting for customer orders, account status related activities.
• Provide various new reports and assist with existing reports to the sales team.
• Assist Sales in accounts receivable matters and consideration of customer credit changes.
• Utilizes resources to improve processes and procedures and maintain internal work instruction to meet ISO standard.
• Performs other job‑related duties and responsibilities that may be required.

Desired traits

• Bachelor’s degree or equivalent experience.
• Approximately 2 years of Customer Service, Sales support or data analytics experience.
• Experience at a manufacturing or distribution company.
• Basic proficiency in Excel (e.g. pivot tables, v-lookups, etc.) and PowerPoint.
• Customer oriented and taking initiative is essential.
• Strong communicator, Organization skills, Time Management and problem‑solving skills.
• Logical thinking and analytical skills required.
• Experience with Microsoft Dynamics or other CRM software is helpful.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins.
• Help us continue to build a world‑class organization that values the contributions of all of our teammates.