Sales Support Coordinator

Eastern DataComm, LLC; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

Eastern DataComm, LLC is seeking an Inside Sales & Sales Support Coordinator to drive sales growth, support the outside sales team, and strengthen customer relationships in New Jersey. You’ll manage quotes, coordinate campaigns, keep CRM records organized, and help move opportunities from prospecting through close.

Ideal candidates are highly organized, possess strong communication skills, and are comfortable with outbound calls and CRM systems. Experience in security/telecom is a plus.

Qualifications

• 2+ years of inside sales, sales support, customer service, or account coordination experience.
• Strong communication and relationship-building skills.
• Highly organized with the ability to manage multiple priorities.
• Comfortable making outbound calls and customer follow-up.
• Strong attention to detail and follow-through.
• Proficient with Microsoft Office and CRM systems.
• Experience in security, technology, telecommunications, networking, or construction-related industries is a plus.

Responsibilities

• Support outside sales representatives with quotes, proposals, follow-up, and customer communications.
• Proactively contact customers and prospects to identify opportunities, schedule meetings, and generate leads.
• Follow up on open quotes, proposals, and inactive opportunities.
• Assist with outbound sales campaigns and customer outreach initiatives.
• Coordinate with vendors and distributors to obtain pricing, product availability, and lead times.
• Manage and update opportunities, contacts, and activities within the CRM system.
• Help prepare customer presentations, bid documents, and sales materials.
• Work closely with operations and project management teams to support smooth project handoffs.
• Assist with recurring revenue opportunities including service agreements, monitoring, support, and managed services.
• Help identify cross-sell opportunities across security, networking, communications, and infrastructure solutions.
• Support customer retention efforts through regular follow-up and relationship management.
• Maintain organized sales documentation and administrative support for the sales department.

Skills

Inside sales

Sales support

Customer service

Account coordination

Outbound calls

CRM systems

Microsoft Office

Relationship building

Tools

CRM systems

Microsoft Office

Job description

Job Description

We are seeking a motivated and organized Inside Sales & Sales Support Coordinator to help drive sales growth, support our outside sales team, and strengthen customer relationships.

This role is ideal for someone who enjoys working with customers, generating opportunities, coordinating sales activity, and helping move deals from prospecting through proposal and close.

Key Responsibilities

• Support outside sales representatives with quotes, proposals, follow-up, and customer communications
• Proactively contact customers and prospects to identify opportunities, schedule meetings, and generate leads
• Follow up on open quotes, proposals, and inactive opportunities
• Assist with outbound sales campaigns and customer outreach initiatives
• Coordinate with vendors and distributors to obtain pricing, product availability, and lead times
• Manage and update opportunities, contacts, and activities within the CRM system
• Help prepare customer presentations, bid documents, and sales materials
• Work closely with operations and project management teams to support smooth project handoffs
• Assist with recurring revenue opportunities including service agreements, monitoring, support, and managed services
• Help identify cross-sell opportunities across security, networking, communications, and infrastructure solutions
• Support customer retention efforts through regular follow-up and relationship management
• Maintain organized sales documentation and administrative support for the sales department

Qualifications

• 2+ years of inside sales, sales support, customer service, or account coordination experience
• Strong communication and relationship-building skills
• Highly organized with the ability to manage multiple priorities
• Comfortable making outbound calls and customer follow-up
• Strong attention to detail and follow-through
• Proficient with Microsoft Office and CRM systems
• Experience in security, technology, telecommunications, networking, or construction-related industries is a plus

Company Description

Eastern DataComm is a New Jersey-based technology solutions provider specializing in safety and communications systems. With over 35 years of experience, we design and deliver customized solutions including video surveillance, access control, VoIP phone systems, emergency notification, network infrastructure & security that keep organizations connected, productive, and protected. Eastern DataComm is in an active growth phase with expanding reach across North America. We are trusted by hundreds of organizations to deliver the right technology, implemented the right way, backed by expert support.