Sales Support Coordinator

Marvin Design Gallery by Mountain West Windows and Doors; Gilbert (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Mountain West Windows and Doors in Gilbert, AZ, is seeking an organized showroom administrator to manage product orders, sizing, quoting, and customer follow-up for Marvin offerings.

You will support sales consultants, prepare proposals from blueprints, enter orders in Marvin software, and help maintain showroom appearance while delivering excellent customer service. Strong communication and detailing skills are essential.

Qualifications

• High school diploma/GED or equivalent combination of education and relevant experience.
• Two years of customer service or general business experience preferred.
• Construction and/or window and door product knowledge is desirable.

Responsibilities

• Administers, verifies, and submits accurate product orders by communicating with sales consultants and customers, and having sound knowledge of Marvin products, systems, and procedures.
• Formulates product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems.
• Verifies contracts/proposals to ensure the correct product is ordered, built, and delivered to the customer.
• Assists in calling and following up on leads, processing customer requests, service and change orders.
• Point of contact for the showroom customer walk-ins and call-ins; demonstrating product to customers and educating them on Marvin offerings.
• Performs basic blueprint take-offs by accurately reading and interpreting client blueprints.

Job description

About Us

Mountain West Windows and Doors is an industry leader dedicated to improving the lives of our customers and team members. We offer training, growth opportunities, and a fun, fast-paced work environment where you can thrive as part of a supportive team.

Benefits

• Competitive pay
• Excellent benefits
• Bonuses
• 401(k) retirement plan
• Profit sharing
• Generous paid time off

With our positive culture and strong family spirit, we’re passionate about what we do and creating a great place to work.

We offer:

• Competitive compensation
• The use of computer, product samples, product literature and all office supplies needed
• Full benefits package
• Quality engineered product solutions that are unmatched in the construction industry
• Excellent training programs and career development opportunities
• Reputation of the Marvin Brand

Principal Duties and Responsibilities

• Administers, verifies, and submits accurate product orders by communicating with sales consultants and customers, and having sound knowledge of Marvin products, systems, and procedures.
• Formulates product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems.
• Verifies contracts/proposals to ensure the correct product is ordered, built, and delivered to the customer.
• Assists in calling and following up on leads, processing customer requests, service and change orders.
• Point of contact for the showroom customer walk-ins and call-ins; demonstrating product to customers and educating them on Marvin offerings.
• Performs basic blueprint take-offs by accurately reading and interpreting client blueprints.
• Uses internal Marvin software systems to enter orders, provide quotes and complete accurate information to Sales Consultants or Customers.
• Promotes and facilitates continuous improvement activities in the department.
• Maintains office/showroom appearance through organization and periodic light cleaning. Meets company safety requirements.
• Maintains and manages brochure and sales tool inventory
• Supports special events scheduled in the showroom space
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform the essential functions of the position, with or without reasonable accommodation. Reasonable accommodations will be provided as required by applicable law.

Education & Experience

High school diploma/GED or equivalent combination of education and relevant experience. Two years of customer service or general business experience preferred. Construction and/or window and door product knowledge is desirable.

Knowledge, Skills & Abilities

• Ability to develop and maintain proficiency in Marvin products, processes, and proprietary systems.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to communicate effectively in English, verbally and in writing, as required for customer service and job-related documentation.
• Ability to read, interpret, and explain blueprints, product specifications, sales processes, and warranty information.
• Strong customer service, organization, problem-solving, follow-through, and attention to detail.
• Ability to prioritize work, meet deadlines, collaborate effectively, and resolve issues professionally.
• Ability to perform basic business math, including percentages, measurements, dimensions, area, and monetary calculations.

Physical Demands

This position primarily involves seated office work and regular use of a computer and telephone. The employee may occasionally stand, walk, bend, reach, and lift or move up to 10 pounds.

Work Environment

Work is primarily performed in an office environment with a moderate noise level. Employees may occasionally enter warehouse areas and must comply with applicable safety requirements. Work hours may vary seasonally based on business needs.

Conditions of Employment

Employment may be contingent upon job-related background screening, drug screening, and, where driving is an essential job function, an MVR review, as permitted by applicable law. All employees must complete employment eligibility verification requirements. Mountain West Windows and Doors participates in E-Verify.

Equal Employment Opportunity

Mountain West Windows and Doors is an Equal Opportunity Employer. The Company prohibits discrimination, harassment, and retaliation based on any status protected by applicable federal, state, or local law and provides reasonable accommodations as required by law.

This job description summarizes the primary responsibilities and requirements of the position and is not intended to be all-inclusive. Duties and responsibilities may be modified based on business needs and applicable law.