Relationship Manager

Global Payments Inc.; Cincinnati (OH); On-site; USD 70,000 - 105,000; Full time

Job summary

Global Payments Inc. is seeking a Relationship Manager to drive strategic account management and growth across a diverse portfolio in a global payments environment.

You will coordinate cross-functional teams, structure complex deals, and advocate for customer needs to influence the product roadmap. The role requires travel within the United States and a focus on retention with expansion opportunities.

Qualifications

• 5+ years as an Account Manager / Relationship Manager in FinTech, ecommerce or financial services.
• Experience managing a portfolio of accounts with existing revenue and success meeting targets.
• Ability to understand and apply concepts to structure and solve customer problems while thinking big picture.
• Excellent written and verbal communication skills.
• Ownership mindset in closing out customer challenges and driving results.
• Strong time management to handle multiple time-sensitive projects.

Responsibilities

• Manage senior stakeholders for accounts and serve as escalation point for day-to-day activities.
• Sell the company’s products and services to grow business in your portfolio.
• Ensure schedules and budgets are met according to contracts.
• Oversee creation and delivery of account plans with division leaders quarterly.
• Coordinate stakeholders across the business globally to meet mutual objectives.

Skills

Account Management

Relationship Building

Communication

Negotiation

Strategic Planning

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Relationship Manager to join our ever evolving Global Payments team and help shape the future of global commerce.

Job Description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Relationship Manager to join our ever evolving Global Payments team and help shape the future of global commerce.

What You’ll Own

• Manage senior stakeholders for your accounts to align on the relationship strategy and agenda, and serve as a point of escalation for the day-to-day relationship activities
• Responsible for selling the company’s products and services, to grow the level of business we do across your portfolio
• Ensures that schedules and budgets are met according to contractual agreements.
• Oversee the creation and delivery of account plans, tracked with division leaders on a quarterly basis
• Coordinate multiple stakeholders across the business in locations around the globe (incl. Product, Legal, Finance, etc.) to be sure mutual objectives are met and we get the best outcomes for our customers
• Structure, negotiate and close deals to meet client expectations and Worldpay’s ability to deliver; utilize company resources to provide product marketing support or specialized product sales expertise.
• Exhibit a deep working knowledge of company products and services, and be able to articulate customer requirements to drive our product roadmap at Worldpay
• Focus on account retention with a growth mindset to explore new opportunities
• US-domestic travel required for this role
• Other related duties assigned as needed.

What You’ll Bring

• 5+ years as an Account Manager / Relationship Manager in FinTech, ecommerce or financial services.
• Experience managing a portfolio of accounts with existing revenue and success meeting targets
• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Takes ownership of customer-impacting projects and is proactive in closing out customer challenges quickly
• Organizational and time management skills required to handle multiple time-sensitive projects across our customers
• Able to engage and influence people at all levels, and to build an understanding and trust with internal and external stakeholders
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Proficiency with Microsoft Outlook, Excel and PowerPoint

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $70,400.00-$104,675.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale. Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to performance essential functions of the job, if hired.