Sales Support Coordinator

Worldpay; Cincinnati (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

Worldpay, a leading payments company, is seeking a Sales Support Coordinator to join the Enterprise Client Relations Team in the United States. You will respond to inquiries, review issues, and help keep operations running smoothly while supporting auditors and leadership with clear reports.

In this role, you’ll pull daily analytics, collaborate with Account Specialists, and maintain detailed process documentation.

Qualifications

• Customer service experience in a fast-paced environment.
• High attention to detail and data accuracy.
• Ability to learn new systems quickly.
• Strong written and verbal communication.
• Capable of managing multiple tasks to meet deadlines.
• Protects sensitive information.

Responsibilities

• Respond to banking inquiries from internal teams and customers.
• Review and resolve issues to ensure smooth operations.
• Pull and analyze daily reports.
• Prepare reports for auditors and leadership.
• Create process documentation for consistency.
• Support special projects and initiatives.
• Coordinate with internal customer service for issue resolution.

Skills

Customer service

Detail-oriented

Data entry

Multitasking

Clear communication

Team collaboration

Tools

Excel

Office tools

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Sales Support Coordinator to join our ever evolving Enterprise Client Relations Team and help shape the future of global commerce.

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Sales Support Coordinator to join our ever evolving Enterprise Client Relations Team and help shape the future of global commerce.

What You’ll Own

• Provide timely and helpful support by responding to banking inquiries from both internal teams and external customers.
• Review and resolve issues to ensure smooth operations and a positive customer experience.
• Proactively pull and analyze daily reports while maintaining organized and up-to-date records.
• Partner closely with Account Specialists to efficiently identify and resolve issues.
• Prepare clear, accurate reports and documentation for review by auditors and leadership.
• Create and maintain detailed process documentation to support consistency and continuous improvement.
• Contribute to special projects and initiatives that drive team and business success.
• Collaborate with internal customer service teams to address and resolve customer inquiries effectively

What You’ll Bring

• Comfortable using basic office tools and eager to learn new systems and technology
• Strong attention to detail with accurate data entry skills
• Provides friendly and responsive customer service, with a focus on helping others
• Works well in a fast-paced, deadline-driven environment
• Able to manage multiple tasks and adjust priorities as needed
• Stays organized and keeps track of tasks to ensure work is completed on time
• Handles sensitive information responsibly and with care
• Communicates clearly and professionally, both verbally and in writing
• Works well as part of a team and builds positive relationships with coworkers and customers

It’s a bonus if you have

• Excellent Excel experience!

About The Team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you an learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be party of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. #IND2026

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.