Sales Support Coordinator

Carolina Energy Conservation; Back Gate (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Carolina Energy Conservation is seeking a Sales Support Coordinator to provide administrative and customer-service support to the sales department. This role focuses on customer follow-up, handling unsold proposals, Hatch campaigns, candidate screening, and assisting sales representatives in the field.

The position emphasizes collaboration across Sales, Production, and Marketing, with CRM tools like Salesforce central to daily tasks.

Qualifications

• Must be tech-savvy and able to learn new software quickly.
• Experience using Salesforce or another CRM is strongly preferred.
• Comfortable working across iOS, Windows, and web-based software.
• Able to troubleshoot basic technology and software issues.
• Strong customer-service, communication, and organizational skills.
• Excellent attention to detail and follow-through.
• Able to manage multiple priorities in a fast-paced environment.
• Previous experience in administration, recruiting, customer service, or sales support is preferred.

Responsibilities

• Follow up with customers after sales appointments.
• Review unsold proposals and identify follow-up opportunities.
• Create, schedule, and monitor customer campaigns in Hatch.
• Route customer responses to the appropriate salesperson.
• Assist field sales representatives with software, documents, customer information, and internal processes.
• Update customer records, notes, and proposal statuses in Salesforce.
• Review applications, conduct initial candidate screenings, and schedule interviews.
• Prepare basic activity reports for sales management.
• Help maintain communication between Sales, Production, Marketing, and the Appointment Center.

Skills

Tech-savvy

CRM experience

Cross-platform proficiency

Troubleshooting

Customer service

Attention to detail

Multi-tasking

Admin/recruiting experience

Tools

Salesforce

Job description

Sales Support Coordinator

Position Summary

The Sales Support Coordinator provides administrative and customer-service support to our sales department. This is not a direct sales position. The role focuses on customer follow-up, unsold proposals, Hatch campaigns, candidate screening, and assisting sales representatives in the field.

Responsibilities

• Follow up with customers after sales appointments.

• Review unsold proposals and identify follow-up opportunities.

• Create, schedule, and monitor customer campaigns in Hatch.

• Route customer responses to the appropriate salesperson.

• Assist field sales representatives with software, documents, customer information, and internal processes.

• Update customer records, notes, and proposal statuses in Salesforce.

• Review applications, conduct initial candidate screenings, and schedule interviews.

• Prepare basic activity reports for sales management.

• Help maintain communication between Sales, Production, Marketing, and the Appointment Center.

Qualifications

• Must be tech-savvy and able to learn new software quickly.

• Experience using Salesforce or another CRM is strongly preferred.

• Comfortable working across iOS, Windows, and web-based software.

• Able to troubleshoot basic technology and software issues.

• Strong customer-service, communication, and organizational skills.

• Excellent attention to detail and follow-through.

• Able to manage multiple priorities in a fast-paced environment.

• Previous experience in administration, recruiting, customer service, or sales support is preferred.

Role Clarification

This is a support position and does not involve running sales appointments, presenting proposals, negotiating prices, or closing contracts.

Background and DMV Screening Required