Sales Support Associate II

Coach, Inc; Round Rock (TX); On-site; USD 2,066,400 - 2,686,320; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, Inc. seeks a friendly Cashier to deliver exceptional customer experiences at the checkout. You will handle cash operations, promote the Insider Program, and support gift card sales while maintaining a neat, functional cashwrap.

You will train alongside teammates and ensure accurate cash handling in a fast-paced luxury retail environment, with emphasis on service quality and program participation.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment and deliver service in English.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly.
• Act as ambassador for Insider Program; promote add-on sales and gift cards.
• Maintain cash handling accuracy and comply with policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits.
• Keep cashwrap organized; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Cashier experience

English proficiency

Fast-paced environment

Customer service

Tools

POS systems

Mobile technology

Basic computer skills

Job description

In this role, the Cashier plays a key role in delivering exceptional customer experience at Coach, ensuring efficient, friendly service at the cashwrap while maintaining operational accuracy and supporting team development.

Key Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add‑on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end‑of‑shift audits with management.
• Keep the cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Requirements

• 1+ years in cashier or retail roles; luxury retail experience preferred. A combination of education and experience will be considered.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

Schedule

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Physical Demands

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver the sales floor and stockroom.

Coach is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range

$15.00 - $19.50 per hour.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance